WordPress.com

1. greyhound2
   Member
   Jul 15, 2011, 5:20 PM

   After the contact form is filled out and submitted, the filled-in form appear on the screen (as opposed to a message like "Thank you for your submission"). It disappears when you refresh the page so I guess other readers wouldn't see the message, but the person submitting the contact form wouldn't necessarily know this and could think their message just got published.

   I've read the support page on contact forms, including watching the video, and checked out the other questions at the bottom of that page, but I'm not finding this issue addressed anywhere.

   Thank you in advance. I am a wordpress.com user ([email redacted]).

   The blog I need help with is greyhound2.wordpress.com.

2. timethief
   Member
   Jul 15, 2011, 5:27 PM

   If you log out what you see will disappear from the contact form. WordPress.com uses cookies to keep track of commenters so if someone makes a comment on your blog, or completes a contact form the next time they come to your blog, unless they have cleared their cookies, WordPress.com will recognize them and complete the details for them. No one else will be able to view those details. The next person who comments will see blank fields. Commenters will not see each other’s details.

3. timethief
   Member
   Jul 15, 2011, 5:30 PM

   I'm not clear if my answer addresses your issue or not. Do know that Voulnteers cannot make changes to the contact form and cannot provide any technical services - only Staff can . If that's what you wish then you can contact Staff Here’s the link http://en.support.wordpress.com/contact/ After you use the searchbox at the bottom of the page there will be a section that says “Have you found the answer to your question?” You can choose either “Yes I found the answer to my question.” or “No I didn’t find the answer to my question and I would like to contact support for help.” The no option will reveal the contact form.

4. greyhound2
   Member
   Jul 15, 2011, 5:50 PM

   Maybe it is a technical services question, but since I'm new to this, I thought it was just something I wasn't doing right.

   I understand that if the reader logs out or refreshes the page, the content of the filled-in form disappears. My concern is that it appears on the screen at all after the submit button is pressed. The form doesn't appear - just the information put in (email address, message).

   I thought maybe it was because I had logged in as the administrator, so besides logging in as anyone would and seeing the same thing happen, I went to a different computer, accessed the site (not as admin) and used a different e-mail address when filling in the contact form. The message still showed after I pressed submit.

5. mmadfan
   Member
   Jul 15, 2011, 5:55 PM

   It sounds as though this is the same issue as the "ghost comment" or "ghost reply," where the actual comment or reply actually stays in the text box -- not just the user's details, such as name & email address.

   Apparently staff are aware of the issue and are working on it. It still happens to me occasionally, but erratically, and there doesn't seem to be a pattern to it. It has happened both when I've commented on another's blog and when I've replied to comments on my own blog. It can be a bit confusing for a user to see their comment in a box when they thought they'd submitted it, and the first time it happened to me, I thought that the "submit" or "post" button was broken at first, but then I realised that the comment had appeared (posted), it just hadn't "left" the comment box, as is normally the case after we submit a comment -- like on this forum.

   You might want to contact Support, greyhound2, and let them know that this has been an issue on your blog, as well, and that it happens in the contact form.

   I believe this began coincident with the upgrade of the comment box to allow users to comment using their Facebook or Twitter account identities.

6. greyhound2
   Member
   Jul 15, 2011, 6:31 PM

   Maybe it is the same issue. In this case I don't think the user would think they might not have submitted the message (which they intended to be private). but they would worry it wasn't actually private.

   I guess I'll contact Support.

   Thank you all.

7. timethief
   Member
   Jul 15, 2011, 6:35 PM

   @greyhound2
   We Volunteers cannot help with this technical issue or any technical issue issue as I stated above so thanks for contacting Support Staff. Best wishes for a happy ending. :)

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