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Contact form defaults to donotreply @ wordpress.com

  1. kerrymurrayphotography
    Member

    Hi there

    I wrote several months ago regarding an issue I'm having with the contact form on my blog, you can see my original query here: http://en.forums.wordpress.com/topic/contact-form-defaults-to-donotreplywordpresscom?replies=10#post-1064168

    All emails that come to us via the contact form on our blog have the default reply-to set as donotreply @ wordpress.com instead of the email address provided by the person contacting us. This is quite annoying and is causing confusion because we receive a large volume of emails from the form and it's become difficult to keep track of who has been replied to and who hasn't.

    As you can see in the older thread, the "happiness engineer" macmanx responded to say that the problem was with Gmail and that I should contact them directly. This is what I did and after several weeks of backwards-and-forwards they have come to the conclusion that the problem, in fact, lies with WordPress, and not them.

    According to them:
    "First, Gmail is already ignoring the invalid Reply-To, which is the source of your problem.
    Gmail is ignoring it, because it is invalid.
    It is invalid, because WordPress is encoding it incorrectly.

    I don't think there is anything you can do directly to fix it. You need to report the problem to WordPress, so they can fix the scripts the send messages when users fill in forms."

    You can see the full conversation thread here: https://productforums.google.com/forum/#!msg/gmail/d3QWZazgtK0/y4Ay_gQrEykJ

    So... my question is: whose fault is this, and more importantly, how do I fix it?

    The blog I need help with is piteiraphotography.com.

  2. timethief
    Member

    I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond.

  3. kerrymurrayphotography
    Member

    Already subscribed, thank so much timethief! xx

  4. macmanx
    Happiness Engineer

    Is http://piteiraphotography.com/995-2/ the form in question? If so, please try removing the second email field. It looks like the inclusion of two email addresses is causing the corruption.

    For what it's worth, I personally use a contact form connected to my Gmail account and have had no problems.

  5. kerrymurrayphotography
    Member

    Hi macmanx

    I redid the form a few days ago and took out the second email field but we get lots of requests from it and every now and then someone doesn't type their email address correctly and we can't reply to them as a result. In fact, it happened last night, prompting me to re-include the second email field earlier today.

    I will take it out again and keep an eye on the situation, but it's far from an ideal solution.

    Thanks for your help.

  6. macmanx
    Happiness Engineer

    You're welcome!

    I'll look into actually getting a just a verification field added. That should give you want you want and prevent the issue.

  7. kerrymurrayphotography
    Member

    That would be perfect, thank you so much! Do you have any idea of a timeframe before it would become available?

    I really appreciate all the help you've given me with this issue... much quicker (and friendlier!) than over at Gmail. If WordPress ever ventured into supplying email services I would totally be on board!

  8. macmanx
    Happiness Engineer

    No, I don't really have a timeframe for this.

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