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content not uploading

  1. americanpianistsassociation
    Member

    Our blog isn't uploading content
    Blog url: http://americanpianistsassociation.wordpress.com/

  2. Same here.

    Uploaded a few photos today, then photos stopped uploading - no matter what size they are, they upload to this size: (604 × 0), which is nothing.

  3. I just tried uploading an image and published a post via http://wordpress.com/#!/post/ and Posts -> Add New in the Dashboard, both without issue.

    Would you please tell us which browser (and version of) you're using?

  4. Firefox, same as always. Thanks.

  5. Same here as I posted on the other thread;

    I just uploaded a 52Kb JPG with no problems.

    Using SeaMonkey 2.3.3

  6. I was using Firefox 16.0.1 when I had the two successful tests. Which version of Firefox are you using?

  7. Not likely that the browser is the problem.

    Created a post today and uploaded several photos without any issues, then published it.

    Went back to edit it a few minutes later, tried to add more photos, but they won't upload, or upload incorrectly.

  8. Ok, but which version of Firefox are you using?

  9. 11.

    If "Add Media" was working fine one minute and then not working the next, is the browser version the problem?

    Do I need to take the post back to "Draft" to add more photos? Will that work?

    Thanks.

  10. Ok, Firefox 11 is quite a bit out of date, and we can't provide support for that.

    Please try upgrading to Firefox 16.0.1.

    http://browsehappy.com/

    It is entirely possible that we just introduced a change which broke uploads in Firefox 11. As it is 5 versions behind, we cannot provide support for that.

  11. Just to clarify the above, we're making changes all the time to make things better. Sometimes, making things better involves embracing newer web technologies which are not supported by older browsers.

  12. I'm just wondering what happened in the last hour that made my site not work, I'm not asking for support for Firefox 11.

    *Did* WP "do something"? Do you not get notices of reconfigurations so you can inform people? Did this happen with or without notice to WP's users? I subscribe to the newsletter but have seen nothing about this change.

    If I can no longer use my site, I'll have to upgrade Firefox, but it would be nice to know which versions WP now supports. Upgrading Firefox is a huge pain.

    Thanks.

  13. Minor changes like this can happen at any time without notice, as we make hundreds of changes a week.

    The only way to be sure that your browser is supported is to keep it up to date.

    We support all browsers and versions listed at http://browsehappy.com/

  14. But this is a big one, mac.

    One's site functionality suddenly not working, without any kind of notice, is kind of a big deal.

    It would be helpful if WP staff put something in place that warns and informs users when browser versions will stop working at WP, for instance, and any other information that affects site functionality.

    It's important to know.

    Thanks.

  15. We cannot guarantee functionality for older browsers, and we do not test in older browsers.

    As mentioned early, we make changes all the time (an average of 100 per week), and some of those changes involve embracing new web techologies, and this is why we only support current browsers.

    Whenever you visit your Dashboard with an old browser, you are greeted with a notice to upgrade your browser. However, this notice is dismissible, which you might have done in this case since Firefix 11 has been around for quite a while.

    We support all browsers and versions listed at http://browsehappy.com/

  16. Please keep in mind that older browsers can carry dangerous security vulnerabilities. If Mozilla finds a security bug present in Firefox 11 today, they won't fix it and will instead encourage users to upgrade to Firefox 16.0.1.

    Besides keeping current with the latest web technologies, you also keep yourself safer by staying up to date.

  17. Firefox upgrades itself every few months. Every time it does, something that one uses on a regular basis is lost, moved, or broken.

    I'm not the only person who hates Firefox upgrades. I deliberately avoid upgrading Firefox not out of laziness or ignorance but for reasons I find rational.

    Couldn't WP please warn users before browser versions stop working?

    It is not helpful when the answer from WP is, "It is supposed to be that way - you're the one with the problem". Any changes that affect functionality really should be communicated.

    Thanks.

  18. Editing categories and not working at all, uploading is random. Deleting and adding isn't working. One of the categories in dashboard doesn't appear with a box to check or an option to delete so I can't do anything with it. Deleted it and then it chose another one to do the same. I've got 5 categories and only 3 will display, deleted one and added another then I've got 4 and they're not corresponding with dashboard or whats uploaded.

  19. I rarely upgrade to the latest version of anything. Both of my main browsers are several versions old.

    cathicarolblog, do you have another browser you could try? You probably have IE somewhere if you're on a PC.

    That would help narrow things down.

  20. I think it's cool that WP keeps upgrading. People after my own heart.

    I seem to have missed an entry. It's possible. What notice did I dismiss and how do I get it back?

    But I still wonder - can a newsletter issue go out ahead of time about major changes that cause sites to stop working?

    Ha ha! This reminds me of when WP switched the way the blogroll ratings are ordered and told no one - just today I finally reordered my blogroll - true story.

    Thanks.

  21. Hi julia5150,

    I did keep thinking something's broken.

  22. notawoodpecker,

    I tried IE and can't get the editing window to hold still.

  23. Today my site won't allow me to create any new blog posts. Nor will it allow me to edit any of my pages.

    I'm using windows xp and chrome browser.

  24. meritaking,

    I wonder what's going on. I wonder if we'll ever find out.

    Guesses about what "might" have happened don't help us.

  25. There is nothing going on that I am aware of. I'm using Windows XP, Firefox 16.0.1, Chrome 22 and IE8 and I don't have any issues at all. The bottom line here is that Staff cannot help those who will not help themselves. the way to do that is to undertake some troubleshooting and provide all relevant information regarding your own computing environment. Once you do that we can duplicate it and then try to replicate your issue and provide suggestions for solving it.

    (1) Are you using the secure https:// login? If not have you tried using it? http://en.support.wordpress.com/https/

    (2) Exactly which browser and version of it are you using. If you aren’t sure click here to find out > http://whatsmyuseragent.com/

    Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

    Have you done any troubleshooting?
    a. clearing your browser cache and cookies > http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

    b. Using the browser with all extensions or add-ons disabled

    c. updating the browser to the latest stable version http://browsehappy.com/

    d. Confirming third party cookies is enabled on the browser http://support.google.com/accounts/bin/answer.py?hl=en&answer=61416

    e. Confirming JavaScript is enabled http://www.google.com/adsense/support/bin/answer.py?answer=12654

    f. Confirming Flash is updated http://www.adobe.com/software/flash/about/ and if required installing the latest version of Flash http://www.adobe.com/products/flashplayer/

    g. Resetting your router and modem and rebooting your computer
    then logging in using the secure https:// log-in

    h. Trying another browser

  26. timethief,

    Something broke or changed at WP. They should have the professionalism and the staff to tell us exactly what that was and how to fix our sites. Their answers should be specific, direct, and helpful.

    They should warn us ahead of time that something is going to change that affects functionality, especially if browser versions are no longer going to work, otherwise we go crazy and waste a lot of time trying to make things work.

    When something suddenly breaks on the site after long trouble-free use, the assumption is not that things went wrong on our computers, but at WP. But yes, timethief, we still do troubleshooting.

    "The bottom line here is that Staff cannot help those who will not help themselves."?

    This is abuse, timethief, not help. Shame on you.

  27. What I stated was not abuse. It is an opinion based on fact and over 6 years of experience answering questions in this free speech environment.

    Where is your relevant information?
    My operating system is ______________
    My browser version is _______________
    I have confirmed the following settings ....

  28. Hopefully you are now aware that the only way support can be provided is by duplicating your personal computing environment, and then replicating the issue you experience. that cannot be done until, your provide relevant information so please don't waste any time doing that.

  29. WP Staff:

    "Add media" broke yesterday.

    It's been 24 hours and the problem is still extant. The answers I've received from staff and volunteer timethief have not helped. I can't use my site until the problem is fixed. How about a solution? This is what I've tried over the past day:

    Firefox browser updated from 11 to 16 - problem not fixed.

    Used a different browser - problem not fixed.

    Cleared cache and cookies, which I do every day anyway - problem not fixed.

    Any suggestions?

    (Timethief, please stop wasting *my* time. You don't know enough to help and you are rude when you try. Abusers don't recognise their own abuse. Please let someone who knows something respond.)

  30. Are you using the secure https:// login? If not have you tried using it? http://en.support.wordpress.com/https/

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