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Could you please cancel the Video Press update that I just purchased?

  1. rromanow
    Member

    I want to cancel a Video press Update

    The blog I need help with is rromanow.wordpress.com.

  2. timethief
    Member

    Iff applicable see

    See http://en.support.wordpress.com/bundles/#canceling-a-bundle

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. Provided you are logged in under the same username account that purchased the upgrades, you can request a refund yourself directly from the Store section of your Dashboard
    http://en.support.wordpress.com/upgrades/#refunds

    Note: The refund can take 1-2 weeks to post back to your account.

  3. rromanow
    Member

    I have no cancel button on the "My Updates" page. The other alternative given was to contact Customer Support, which is apparently this site.
    the cancel button, how do I cancel the Video Press update?

  4. timethief
    Member

    Are you logged in under the username account that registered the blog in question and purchased the videopress upgrade for it?

  5. rromanow
    Member

    Yes

  6. timethief
    Member

    Thanks for the reply. This thread is tagged for Staff support. Please subscribe to it so you are notified when they respond.

  7. rromanow
    Member

    I have no clue how to do that--can't they just email me with an answer?

  8. timethief
    Member

    You do nothing and when they get to this thread they will respond and you will receive an email if you subscribe to the thread > see the sidebar link to do that.

  9. jenia
    Staff

    I canceled and refunded the $60 charge for VideoPress for your blog http://uriflm352.wordpress.com as per your request.

    Please note that it usually takes 1-2 weeks for the refund to post.

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