Need help? Check out our Support site, then


Credit card charged twice

  1. Hi,

    I renewed my domain today and when I tried to pay, it said that I had an error 1001. When I checked my bank account, it had charged me twice when I only clicked the pay button once and that error 1001 thing popped up. I need to know how to get my money back! This is not cool and I am very upset because it was a WordPress error and not my fault! Someone please help.

    Thanks,
    Xavier Montgomery

    The blog I need help with is hiphoptitan.com.

  2. This slow response to my problem is really unprofessional...

  3. This is a peer support forum where Volunteers answer questions and tag threads for Staff attention when they cannot assist. Volunteers can't help with financial issues. If you wish to contact Staff about the charges you see on your statement, at > Dashboard > Store > Billing History please use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

  4. Thank you

  5. You're welcome.

  6. Hi Xavier, the duplicate charged has been refunded and I emailed you the confirmation number. Please reply to my email if you have any more questions or concerns, and apologies for the inconvenience!

Topic Closed

This topic has been closed to new replies.

About this Topic