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Crunching - a seemingly endless issue

  1. elearnable1
    Member

    I have had issues with "crunching" that never ends while uploading supported types of media files. My high-speed Internet connection is working fine. I have noticed many posts by other users having this same issue. WordPress: please fix the issue or consider posting more definitive information about what users should expect or how to get around this issue (if it's even possible). I have considered upgrading to Pro in order to upload different types of media, but knowing that these technical issues continue to exist, I'm not convinced I should.

    The blog I need help with is elearnable.wordpress.com.

  2. timethief
    Member

    If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

    Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

    If you are, please do these four things:

    1. Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

    2. Make sure that you have third-party cookies enabled http://en.support.wordpress.com/third-party-cookies/

    3. Try with all browser extensions or add-ons temporarily disabled.

    4. Try enabling HTTPS: http://en.support.wordpress.com/https/

    If you are not successful let us know which browser (and version of it) you’re using and post any error reports you get.

  3. elearnable1
    Member

    I am using Firefox 16, which is on the browsehappy.com site. The issue is intermittent, and I have since been able to complete my upload. But this has happened before (and I've noticed posts by other users experiencing the same thing) which is why I posted the comment. Thanks for the quick response!

  4. timethief
    Member

    Staff need to know about this intermittent never-ending crunching issue so I flagged the thread for their attention. Thank you for reporting this.

  5. kathrynwp
    Staff

    Could you please let me know the file types that you're having trouble uploading, and their exact file extensions so I can investigate? How large are the files?

    Could you provide a few links to files already in your Media Library where you've had this issue or tell me their names so I can take a look?

    Thanks very much.

  6. stjoercia
    Member

    This has been a NON-STOP issue for me. The uploads NEVER work. I have spent hours, upon hours, upon hours trying to upload videos and having them FAIL in the crunching step that never stops.

    1. I am on the latest version of Firefox.
    2. I am using HTTPS.
    3. I have cookies set as suggested above.
    4. All browser extensions have been disabled.
    5. Media type being uploaded is .mp4
    6. All files are SUBSTANTIALLY below the maximum size.
    7. My connection is 30Gbps down and 10Gbps up
    8. None of your suggestions EVER have worked.

    I really need to upload -- if I can't figure this out I'm going to have to look elsewhere. I think with the non-stop posts, complaints, and support issues from the user community this would be taken more seriously.

  7. kathrynwp
    Staff

    Thank you for letting me know that the issue is with uploading video.

    Video files can only be uploaded with the VideoPress upgrade, but I don't see the VideoPress upgrade on the site elearnable.wordpress.com. More about VideoPress:
    http://en.support.wordpress.com/videopress/

    Are the issues you're having with a different site?

  8. elearnable1
    Member

    kathrynwp - In my case, I was uploading a PPS (PowerPoint) file - not a video file. As I indicated, I was finally able to get the file to upload, but this 'crunching' issue comes up a lot.

  9. stjoercia
    Member

    I have the VideoPress upgrade and no, that isn't the correct site. I am aware that VP is required. I tested this issue with Safari, Firefox, IE 8/9/10, and Opera and you have the problem with ALL of the sites.

    The simple file uploader does not work at all -- it fails miserably quite frequently. The multi-file uploader was failing too sitting on the non-stop CRUNCHING message. I was able to resolve the problem -- it appears that you must be on the VERY LATEST version of flash for this to work at all. It still fails sometimes but updating to the NEW version of flash makes it better. Even a minor missing update causes it to fail.

  10. kathrynwp
    Staff

    I'm glad things are better with the new Flash update.

    If you need further help, please let me know which site I can look at to troubleshoot further.

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