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CSS issue

  1. laureliger444777
    Member

    Things are previewing when I insert CSS but when I save the style sheet site it doesn't update on my site?

    The blog I need help with is liger-design.com.

  2. I'm seeing the latest code I gave you in your CSS right now using Firebug in Firefox. What code did you insert that is not showing up? Can you paste it here?

  3. laureliger444777
    Member

    The latest one you sent me isn't showing up in my Firefox or IE (I have cleared my cache). And the few bits of CSS I tried before that aren't showing up either bu showed in the preview perfectly. Any idea why I'm not able to see the change? Also tried on my iphone and it hasn't worked there either. The other CSS I put in earlier was:
    .home .recent-articles, .home .more-articles {
    display: none;
    }

  4. laureliger444777
    Member

    Definitely still not seen any of the changes I've made... I must have a setting that is somehow blocking them??

  5. laureliger444777
    Member

    I need help with this urgently please, thanks in advance.

  6. I'm seeing all of your changes in Firefox and in Safari on my Mac. Visit the following links and see if you see CSS. If you do not, are you getting some sort of error? If so, what is the error?

    http://s2.wp.com/?custom-css=1&csblog=3dgZg&cscache=6&csrev=13
    http://s0.wp.com/wp-content/themes/pub/oxygen/style.css?m=1360153398g

  7. laureliger444777
    Member

    I can see the code, there are no error messages. I am still seeing the arrows on the site in all browsers and on my iphone. And I had removed the recent articles/more articles part under the slider on the home page which previewed perfectly, but I can still see these too. So strange!

  8. The iPhone, maybe yes, if you have the "mobile" theme activated at appearance > mobile.

    Are you running through some sort of proxy server?

    Is there another computer that you can try?

    Can you try accessing your site from a different internet provider, such as a hotspot if you have a laptop?

    I've now also tried Chrome, and I'm seeing your customizations just fine, just as I do on Firefox and Safari.

    Try rebooting your modem and your computer. Since it is happening in multiple browsers, I can't think this is a browser cookie or cache issue, but you can also try logging out of wordpress, clear your browser cache and cookies, restart your browser and then try again.

  9. I forgot to mention that your CSS changes will not be applied to the mobile theme, only to the main theme.

  10. laureliger444777
    Member

    I didn't know that about the mobile theme - is there any way around that?

    I did what you said, restarted, logged in and out of WordPress, cleared my cache and it is still not displaying. I don't have another computer I can try on. Is there anything else I can try? Thank you

  11. No, the mobile theme has to be able to work with all sites here, and it is a little like threading a needle to get it to work with all mobile devices. In other words, it is something that can be easily messed up.

    Could you have a friend or family member that is on a different internet service take a look and see if the customizations are there for them?

    I'll tag this thread for staff attention, but I'm virtually certain this is an issue with your computer or your Internet Service Provider, or something in between them and the WordPress servers.

  12. laureliger444777
    Member

    Just got a friend to test it on her computer and she is seeing it exactly like I am! Arrows are at the 2 bottom corners of the slider and there are still the grey boxes that say 'recent articles' 'more articles' under the slider. She sent a screen grab and viewed it in multiple browsers. This isn;t making any sense - she has never viewed my site from her comuter before?? There is definitely something stopping the CSS from working - I really need to resolve this urgently!

  13. This is a head scratcher. Where are you located? What country?

  14. laureliger444777
    Member

    I'm in Melbourne Australia. Could it be that I have somehow inserted code that stops CSS from working or something strange like that? Very odd that it's working for you though. Aaaarg!

  15. Let's try this. Remove all the code you have and paste it into a plain text file for safe keeping and add the following instead (which has a big hammer in the form of the "!important" attribute.

    .home .recent-articles, .home .more-articles {
        display: none !important;
    }
    
    .entry-meta {
        display: none !important;
    }
    
    .cat-links {
        display: none !important;
    }
    
    #slider-prev, #slider-next {
        display: none !important;
    }
  16. laureliger444777
    Member

    Once again it previewed perfectly, but when I pressed 'save stylesheet' and checked my site it hadn't worked.

  17. What browsers (and versions of) are you looking at the site in?

  18. laureliger444777
    Member

    I am using Firefox 19.0.2

  19. I'm baffled. Perhaps when staff come around they will have some ideas. if it works in preview, it should work when it is saved, and I'm seeing all those changes just fine. It doesn't make any sense.

  20. laureliger444777
    Member

    Ok, I really need some help as soon as possible as I have started promoting my site and can't work on it like this. Thanks for your help so far.

  21. You are welcome, and hang in there and hopefully within a few hours staff will be around.

  22. @laureliger444777: I tested your site in Firefox 19 for Windows and the CSS code @thesacredpath gave you is working properly.

    Can you please try clearing out your cache and cookies and see if that helps?
    http://en.support.wordpress.com/browser-issues/#clear-your-cache-and-cookies

    If you're still having the problem, can you please take a screenshot of your browser and upload this image to your Media Library? Here's a reference that might be useful:
    http://en.support.wordpress.com/make-a-screenshot/

    Thanks!

  23. laureliger444777
    Member

    Have Tried all that, tried restarting too, logging in and out of WordPress and had a friend test it on her comp who has never seen/accessed my site and same thing. Code is doing what it should when I preview but when save style changes aren't there. How do I upload screenshot tried to paste and didn't work, do I need code.

    I need this resolved urgently and no one seems to have a solution. I have hosting, if I move my site to .org would I still have this issue? Would you do a guided transfer? Thanks

  24. Hi there:

    I need more clarification as to the problem you're experiencing. The code @thesacredpath gave you is currently live on your site and this is a screenshot what I see:
    http://d.pr/i/6RUu

    If you see something different, I ask that you take a screenshot and upload it to your site's media library so I can get a better idea of what is happening on your end.

    Thank you!

  25. laureliger444777
    Member

    That is what I would like to see, unfortunately I do see something different. I have uploaded a screen capture to my media library - the file is called ligerdesign-site. Thanks

  26. Thanks for that screenshot!

    Yes, for some reason, you are seeing an older, cached version of your page before you added the CSS customizations.

    We have a guide on common browser issues - can you please try these steps one more time to see if that clears it up?
    http://en.support.wordpress.com/browser-issues/

    I also noticed this quote on that page:

    It is also possible for your Internet Service Provider to create a cache at the network level. This means that instead of viewing the WordPress.com web servers for some files, the ISP has created a cache to store files on their network to try to reduce bandwidth costs and also to make loading some web pages faster. If a network-side cache is causing you trouble, you most likely just need to wait for it to clear out on its own.

    Are you and your friend using the same ISP? It's possible they're caching your site on their end. To test this, temporarily add the Search Widget to one of your sidebars and visit your site again. If the widget does not show up, then it is most definitely a caching issue with the ISP if clearing your own browser cache doesn't fix it.

    I hope that helps. Let me know if you have any questions!

  27. laureliger444777
    Member

    I tried what you said and no luck. I added the search box and it does appear. I've just bought a new computer and tried to repaste the CSS code in a different browser on the new computer and no luck. My site has now launched and I really want to get this resolved. Would moving the site to wordpress.org help this and does that mean CSS changes would also appear on smartphones? Please help!!

  28. laureliger444777
    Member

    I'm sure it has to be something else. It has been happening since I created the site. Is there anything at all you can do from your end?

  29. You don't need to continue to update the CSS in your Custom Design area as it has already been added and saved on your site.

    To assist, I've had a number of my colleagues from different parts of the world visit your site and they also have verified that the CSS changes are working and your site looks like this as shown in this screenshot:
    http://d.pr/i/6RUu

    This means that the code has been entered on your site correctly and is working correctly. There's nothing else on our end that we can do to make this appear correctly on your computer network.

    As far as moving to a self-hosted version of WordPress, the problem seems to be a caching issue on your computer network or ISP. Since the URL of your site would remain the same if you move, moving to self-hosted wouldn't change that.

    I have a couple more things to try:
    1) Temporarily change your site URL back to your default WordPress.com URL by going to Store -> Domains and selecting "ligerdesign.wordpress.com" and clicking the "update primary domain" button. Visit your site and see if it changes anything on your site.

    Note - anyone typing in "liger-design.com" will automatically be redirected to the WordPress.com URL, so you don't need to worry about losing any visitors to your site while you run this test.

    If it persists, take another screenshot and upload it to your media library, then you can change your domain back to your custom domain by following the steps above.

    2) Contact your ISP and see if they cache images or websites as I highlighted above. If so, request they manually refresh your site or ask how often they update the cache.

    If you can let me know how that works, I would appreciate it!

    Thank you.

  30. laureliger444777
    Member

    I have spoken to my ISP and they have confirmed they are not caching anything from there end and there is nothing they can do in terms of a manual refresh from there end. And the search box did appear when I tested it so surely it must be something else? I am really stuck here. Is WordPress able to reset my site, or set it up from your end using what I've done to see if that helps at all? There must be something you can do. I have used this theme before in Australia and had no issue with CSS code showing up.

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