Need help? Check out our Support site, then


Custom DNS records were not approved.

  1. custom dns records are not working. it said to contact support for help so that is what i am doing. i bought my domain from namecheap....

    The blog I need help with is giraffepathhypnosis.com.

  2. I'm going to flag this for Staff assistance. Please be patient while they get back to you.

    Threads tagged for Staff assistance are usually dealt with on the basis of oldest in the queue coming first. If you haven't yet, please subscribe to this thread from the "Subscribe to Topic" link in the sidebar. That way when there is a new reply you'll receive notification by email. Most importantly, don't bump this thread with a new reply, as this pushes your request down in the queue.

  3. My domain is from Namecheap and it has already been transferred successfully. I am having trouble transferring my email. The email forwarding worked fine before my domain transfer and now it doesn't. Which apprently is normal once the domain is tranferred.

    when i paste the dns records into your system i did the validation check and was told those dns records don't exist and to contact support. I tried many different times

    After hours with Namecheap support, this is what she told me to paste into your system:
    giraffepathhypnosis.com MX 10 oxmail1.registrar-servers.com
    giraffepathhypnosis.com MX 10 oxmail2.registrar-servers.com
    Mail CNAME oxwebmail.registrar-servers.com
    giraffepathhypnosis.com TXT v=spf1 include:ox.registrar-servers.com ~all

    Thank you

  4. I've updated the MX records for you, e-mail should start to work soon. I also made a sub-domain so you can easily enter webmail.

    Feel free to contact us if you have any other questions.

  5. Thank you! I assume the email is [email redacted]???? or do i have to go in and create that? Forwarding to another email address?????

    I thought i was computer literate until i started building my own website and such :(

  6. It depends what e-mail account you created at Namecheap's control panel: https://manage.www.namecheap.com/myaccount/mail/OXMailDomains.aspx

  7. I appreciate your help, but honestly now i am more confused. The whole point to all of this, in my mind, was to have my email address working and re-rerouted. I thought these codes would do that. I do have [email redacted] set up in namecheap - the open exchange thing. My domain is transferred to wordpress.
    Please help me figure out what exactly i need to do to have a functioning email that is forwarded to another email. I have spent 10's of hours trying to figure this out on google, and support FAQs and such.
    what was the updating of MX records for if not to forward my email????

    I just don't understand.

    Thank you

  8. You are correct. It means that your e-mails will be rerouted. Your e-mail should be working again. If not, what error message do you get?

  9. problem solved.

  10. Great! Feel free to contact us if you have any other questions.

Topic Closed

This topic has been closed to new replies.

About this Topic