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Custom Fonts not Working

  1. villagedrummerfiction
    Member

    I purchased the Custom Design package yesterday. I have tried to change the fonts on my blog, but keep getting an error telling me the preview would not load. It advises to refresh to start over or to re-save fonts. Neither has worked. I've tried multiple times, giving the program time to apply the fonts. It's still not happening. I sent an e-mail to Support yesterday and have not received a response. I'm trying the forum now. This is my first blog and I am very frustrated that I paid money for added functionality and it isn't working. Help please.

    Thank you,
    Richard Alan

    The blog I need help with is villagedrummerfiction.wordpress.com.

  2. thesacredpath
    Member

    Don't worry about the preview. In my experience it is totally broken and I've only had it work a couple times out of the many, many times I've tried to use it.

    Since your site is set to private, we volunteers cannot see it. As an only suggestion since I can't see the site, save your font selections and then log out of wordpress, clear your browser cache and cookies, restart your browser and then visit your site to see if the fonts show up on it.

  3. villagedrummerfiction
    Member

    Thank you for the quick reply. Unfortunately, it did not work. I have removed the private settings so you can look at the site. When I look at Custom Design, it shows the fonts I want, but they are not the fonts that are appearing. What next?

    Thanks,
    Richard

  4. bethbeeman
    Member

    I am having this problem also.... it's very annoying. And, what do you mean "preview is totally broken". SERIOUSLY? I just paid for a site that doesn't work? Great.

  5. thesacredpath
    Member

    I see from looking at the CSS in your site that there are a number of typekit fonts set and defined, but I find nowhere where they are applied to anything. After choosing the font for the title/body/whatever, did you click the save or apply button?

    Take a look at this support document on custom fonts and work through it and see if it will then work for you.

  6. thesacredpath
    Member

    @bethbeeman, the custom fonts work, it is just the preview at appearance > custom design > fonts that doesn't seem to ever work. It is just to show you what your site will look like if you apply the fonts. It is an irritation, but it doesn't mean the fonts side of things is broken or anything like that.

    Look through the support document I referenced above and work through it and see if that doesn't help.

  7. bethbeeman
    Member

    Thanks for responding and trying to help. This just should not be complicated and if the preview is there, IT SHOULD WORK. LOL... seriously I found complaints about it not working over two years ago and it still isn't? Seems they should fix that.

    I already worked through the support document and have done everything except the advanced functions. My font is showing as loaded, just not showing on the site. In fact, it takes the header font and EONS to load on the site - and when it does, it's the default not the one that is loaded and saved. (Oh, I cleared my cache too)

    In fact, I'm experiencing significant wordpress CMS slow downs.... seems pretty unresponsive.

    I have a custom designed webpage on WordPress.org that I'm hosting myself. I've managed to get that up and working and customized. I thought the WordPress.com might be easier, but it's just as finicky.

  8. thesacredpath
    Member

    @bethbeeman, There were no custom fonts two years ago. It started in June of 2011. Before that you could use typekit fonts, but that was done completely through typekit in general and you could go further if you also had the CSS upgrade (now part of the custom design upgrade), but it was a completely manual process and not integrated into wordpress.

    http://en.blog.wordpress.com/2011/06/15/new-upgrade-custom-design/

    What happens when you start to apply custom fonts is that wordpress requests and downloads the fonts that you want to apply to your account here. If typekit's servers are experiencing a heavy load, then the download of those fonts make take a little time. Once the fonts are downloaded then they should start to appear on your site.

    Since your site is private, we volunteers cannot look at it to see if we see any custom fonts on it. Sometimes others may be able to see them, but you cannot. This can be caused by invisible proxy servers at your ISP that are not updating in a timely manner, or that are possibly over loaded or experiencing some problems.

    Since we can't see your site, there isn't anyway for us to check and I would suggest that you go directly through support unless you are willing to make it public for a short period so we can take a look at it.

  9. bethbeeman
    Member

    Ah ha! The problem is Firefox. I'm on a mac and just tried Safari and it's working. I'm running the latest version of Firefox. Seems like that's the culprit.

  10. justjennifer
    Member

    If it doesn't show up in a refresh, I'd log out and clear my browser cache and cookies, shut down and then reopen my browser.

  11. villagedrummerfiction
    Member

    I have done everything in the support document (at least a dozen times). Yes I have saved it each time. I've tried using the change font function also. Each time it tells me my changes have been successfully updated and that it will take a few minutes to reflect on the blog. The custom font page shows the correct fonts that I chose. My blog has not changed. I've been working on this for over 24 hours. I don't understand when you say you see my font selections, but don't see them applied. The custom design page shows me "Currently Used Fonts" are "Site Title - LFT ELITE DISPLAY, Headings - LeMONDE, and Body - PT SERIF." I don't know what else to do.

    Richard

  12. thesacredpath
    Member

    I've tagged this thread for staff attention and hopefully someone will drop by and look into things.

    @bethbeeman, restart Firefox with all addons disabled and see what happens (Tools > addons).

  13. bethbeeman
    Member

    @thesacredpath I understand everything you are saying and truly appreciate your help. But, you folks looking at my site isn't going to fix a browser issue :) I can easily make the updates and even "preview" works in Safari. I've cleared cache, logged out, reset and done everything but a restart of the computer and Firefox is still not working. Firefox can't even the loaded fonts - that are visible in Safari. I'll take a look at it tomorrow from work on IE and see if it's working.

    Again, these fonts should work on all platforms. If they aren't going to, I don't want them on my site.

  14. thesacredpath
    Member

    @bethbeeman, Yup, I just viewed your site in Safari and see your custom fonts. It is an issue with the latest version of Firefox as I don't see them in Firefox either.

  15. bethbeeman
    Member

    @sacredpath... that's one thing I haven't tried... I'll try that. Thanks.

  16. bethbeeman
    Member

    @thesacredpath.... well, at least I'm not "crazy" :)

  17. thesacredpath
    Member

    Nope, you aren't crazy unless I am also (I may be...).

  18. bethbeeman
    Member

    What's even a bit more scarey is that might site it still set to private, yet you could see it. Seems like that is broken too

  19. villagedrummerfiction
    Member

    This is interesting. I'm also using Firefox. I'll give it a try on IE and let you know what happens.

    Richard

  20. thesacredpath
    Member

    @bethbeeman, I might have checked just before you set it back to private.

  21. villagedrummerfiction
    Member

    It does appear to be a Firefox issue. It looks correct on IE. I take back all the nasty thoughts I was having about wordpress. Now I have to dump on Firefox. Thank you so much for your help!

    Richard Alan

  22. thesacredpath
    Member

    You are welcome, and this is something staff and the typekit people have to figure out.

  23. designsimply
    Staff

    Hello. I've been trying to reproduce this problem in a test, but everything is working properly for me both in the Appearance → Custom Design → Fonts previews as well as fonts on the front end viewed in Firefox 9.0.1.

  24. designsimply
    Staff

    Looking to get a couple more people to help me test this.

  25. villagedrummerfiction
    Member

    We finally determined that it is a Firefox problem vs a WordPress issue. If you call up my blog in Firefox it does not have the appropriate fonts and is difficult to read (fonts too small). It works properly in IE. Thank you.

  26. designsimply
    Staff

    All righty. One person in Montreal tested, and one person in Portland. Custom fonts work fine for both of them in Firefox 9.0.1. Are you guys still having trouble even if you clear browser cache (again, even if you did it before)?

  27. villagedrummerfiction
    Member

    We finally determined that it is a Firefox problem vs a WordPress issue. If you call up my blog in Firefox it does not have the appropriate fonts and is difficult to read (fonts too small). It works properly in IE. Thank you.

  28. designsimply
    Staff

    But it works properly for me in Firefox...

  29. thesacredpath
    Member

    On http://villagedrummerfiction.wordpress.com/ , I cleared FF cache, turned off all add-ons, restarted browser and I see no custom fonts. In Safari I see custom fonts.

    Force reloaded main page of http://villagedrummerfiction.wordpress.com/ again, still no custom fonts. Force reloaded page again (after a minute or so) and then I could see the fonts. Force refreshed the page again and the custom fonts disappeared. Force refreshed the page again and the custom fonts came back. Force refreshed the page several more times and the site now seems to be consistently loading the fonts, at least until I cleared the cache again and they disappeared and it took a couple more forced refreshes before I could see the custom fonts again.

    They are far too inconsistent, especially for first time visitors to a site where they don't show up until the person has clicked around on a couple or several internal links and the poof! there are the custom fonts and the site looks totally different right in the middle of a visit.

    When I can see custom fonts right away in Safari, but not in FF 9 on the same computer and internet connection, there is something wrong somewhere.

    This is the main reason why I won't use online custom fonts on client sites unless they flat insist on it, and if they do, I send them a big disclaimer.

  30. villagedrummerfiction
    Member

    I hate to say this but. The fonts are not working properly on IE either. I thought they were because the size was increased (as requested), but the title clock and the header block are showing the same font (the one I set for the headers). I changed the fonts to verify. The Title is picking up the header font. At least it's readable and I still published it. Is there something I need to be doing in terms of reporting this to Firefox and IE? Is it a browser problem or a custom font problem. What options do I have besides custom fonts? The fonts that come with the free blog are too small.

    Thank you.

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