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Custom logo not appearing

  1. bruceaitken
    Member

    The 'custom logo image' is not appearing in Linen theme.
    I have prepared a simple logo in photoshop, save the file as .png and .jpg (with a transparent background) 312 x 51 pixels. In tried uploading it via:
    Appearance/Theme Options/Custom Logo Image/Logo URL/upload logo (from computer and media library)/Browse/Add File/Upload .. and then saving changes/settings the logo is not appearing?? The site name only is appearing in very small text. I don't know why?? Please help.

    The blog I need help with is interiorsintoto.wordpress.com.

  2. thistimethisspace
    Member

    Hello there,
    Your theme is a premium theme and read-access to the premium themes forum is now open to all users so you can search to see if your question has been previously asked and answered there. The premium theme forums are at http://premium-themes.forums.wordpress.com/ with separate sections for each theme. http://premium-themes.forums.wordpress.com/forum/linen

    If you are not successful when searching there is a link for the specific Premium Theme support forum for your theme under Appearance -> Themes in your blog’s Dashboard, but do note that the premium theme must be active and you must be signed in as the user who purchased it in order to see it and post to it.

  3. bruceaitken
    Member

    thanks, but I can't see any similar questions nor can I see where I can post my question to: http://premium-themes.forums.wordpress.com/forum/linen..

  4. timethief
    Member

    Good point! I'm so sorry I sent you there now because I can't see how to post there either. I have tagged this thread for Staff attention. I apologize for the inconvenience.

  5. zandyring
    Staff

    Hi there,

    In the premium theme forum (I'll use the linen link that TT provides above), next to the name "Linen" there is a button to "add new" to add a new thread. Are you not seeing that button?

    Bruceaitken,

    I was able to upload from your media gallery, and enabled the logo (you can disable it right away if this is not what you want). Could you clear your cache and see if that lets you go through those steps again?Here is more information about how to do that:
    http://en.support.wordpress.com/browser-issues/

    Cheers!

  6. bruceaitken
    Member

    Zandy,
    No, I do not see the button 'add new' from this page: http://premium-themes.forums.wordpress.com/forum/linen to add a new thread.
    I have cleared my cache but to no avail.
    Thanks for unloading the logo from my media library however, we then needed to edit it and are playing with sizing. Still need to resolve.
    I am using Firefox on a Mac.
    thanks,
    Bruce

  7. zandyring
    Staff

    Hi Bruce,

    Can you confirm the version of Firefox that you're using?

    This is what I see, for what it's worth (and what you should be able to see): http://cl.ly/image/3x0V0I1h380K

    Let me know whatever further help you need for working with the media gallery and settings.

    In the meantime, I'll investigate why you're not seeing that "Add New" button.

    Cheers!

  8. bruceaitken
    Member

    Hi Sandy,
    I'm on Firefox 17.0.1
    From the screen grab link you've provided, I don't see the 'Add New' button adjacent the theme name ('Linen'), on my Firefox browser.
    I'm still not able to load our logo :((
    B

  9. bruceaitken
    Member

    I'm trying to load the logo 'Interiors Intoto' (currently in our media library) at 300 pix wide; if you can do that for me, I'd appreciate it.

  10. chefdoru
    Member

    Anybody can tell me how to insert a private signature into a picture? Thanks.

  11. zandyring
    Staff

    Chefdoru,

    Please start a new thread for your question - and I suggest checking out the CSS customization forum, because the folks there are very helpful :)

  12. zandyring
    Staff

    Bruce,

    I was able to upload this for you.

    Here are the steps I followed:

    I first found the file in the media gallery so I'd know it's name :)

    *Went to Appearance > Theme Options > Custom Logo Image
    *Clicked "Upload Logo"
    *Selected "Media Library" from the top tabs
    *Clicked to the correct page
    *Selected the logo by clicking on "show"
    *Selected the correct size (300px wide)
    *Clicked "Save" at the bottom
    *Clicked "Save Changes" at the bottom of the Custom Logo window as well
    *Checked the logo.

    All set!

  13. zandyring
    Staff

    Bruce,

    Follow-up to you not seeing the "add new" button. This is available only to the user who purchased the premium theme. Since you didn't purchase the theme on your account, you can't see the button. But the user who did purchase it would be able to see the button.

    Cheers!

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