We have a community barter service called boonebarter.com and liked the wordpress concept, so we signed up for the addon mapping to boonebarter.com. After paying our money to wordpress, the domain name had been changed to boone-barter.com NOT boonebarter.com. I emailed support twice about this received the automated response. But no one from support has so far contaced us, and I just now requested a cancellation of service and a refuund. When wordpress says 24/7 service they apparently mean "we might contact you in 24 hours but it could take 7 days!" I am still waiting for a reply...has anyone else had or have customer support issues?
The blog I need help with is boonebarter.wordpress.com.