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dashboard will not load

  1. My dashboard will not load
    I can log in and view posts, and stats, but if I try to look at my blog or go to my dashboard it times out while loading. I have deleted my cache and cookies. I have tried using another browser. I have reset my password. still not loading.
    Also I posted yesterday while it would not do this and it would not share to my facebook or twitter. I wonder if it has to do with this plugin? but I can't get in far enough to check it out.

    The blog I need help with is bettsinbrazil.wordpress.com.

  2. There's no known issue I am aware of.

    In order to help you we need to know your specific computing environment details. Please work through what follows and report back.

    1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

    2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

    3. If you are running one of the browsers and versions listed at http://browsehappy.com/

    (a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

    If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
    http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
    http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm

    (b) Make sure that you have both third-party cookies enabled and JavaScript enabled
    http://en.support.wordpress.com/third-party-cookies/
    http://www.google.com/adsense/support/bin/answer.py?answer=12654

    (c) Disable all browser extensions or add-ons temporarily.

    (d) Try enabling HTTPS: http://en.support.wordpress.com/https/

    Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

    4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.

    5. Try using another browser.

    6. If you are not successful let us know:
    (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
    (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
    (c) Exactly what you experience including what any error reports you receive state.

  3. I can not use the reply button in your e-mail response. So I hope this works. 6. If you are not successful let us know: Not successful with any of those items. (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com. a Toshiba Laptop Satellite L775-S7307 (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/ Chrome 36

    (c) Exactly what you experience including what any error reports you receive state.

    Goog

  4. I'll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  5. Hi there!

    You mentioned this:

    I wonder if it has to do with this plugin?

    Currently there are no plugins allowed on WordPress.com. Are you talking about a self-hosted WordPress install on WordPress.org?

    To clear up any confusion, WordPress.com and WordPress.org are two different entities. At WordPress.com, we provide hosting, support, and tons of features for blogs. Users also have the option to purchase a variety of upgrades to customize the look and feel of their blog. WordPress.org is a software for self-hosted sites. With WordPress.org, users are provided access to all backend files and can upload custom themes and plugins.

    Check here to learn more about the difference between WordPress.com and WordPress.org:

    http://support.wordpress.com/com-vs-org/

    If you are talking about a self-hosted, WordPress install, please contact your host for support.

    If you are talking about WordPress.com and can you provide me the site that you are trying to access the Dashboard of?

    You also mentioned this:

    (c) Exactly what you experience including what any error reports you receive state. Goog

    Can you please elaborate on that?

    Thank you!

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