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Delay activating new domain

  1. I purchased a new domain on Sunday but it hasn't been activated so far. Since two days have already gone, I ask to be refunded and to delete my new domain.

    Yours faithfully,
    Giulia Avataneo
    Blog url: http://carloavataneo.wordpress.com/

  2. Hi Giulia - it looks like you purchased a Value Bundle on November 4, but didn't add a domain to the site. A domain is included with the bundle, but you do need to select an available domain name and add it to your site. You should see the following message at the top of your administration area:

    A free domain was included in the purchase of your WordPress.com Bundle. Get that domain for your site now!

    Click the word "domain" or go under Store > Domains. Enter the name of the domain you've chosen in the text field, and click the blue "Add domain to blog" button. Just follow the prompts from there. You won't be charged anything for the domain since it's included in the bundle.

    You might also want to have a look at our guide to adding a domain to your site:

    http://en.support.wordpress.com/add-a-domain/

    If you need further assistance, just let us know and we'll be glad to help.

  3. Do you mean that if I do not activate the new domain I will not be charged of the 99 $ and I will be able to subscribe the same domain on wordpress.org, for instance?

    I have already received a payment recipe

    Item: WordPress Value Bundle for http://carloavataneo.wordpress.com
    Cost: $99

    What is this amount spent for?
    I don't understand
    ===========
    Thank you.
    Giulia

  4. It looks like you've already obtained a refund for the Value Bundle, which is a discounted package that includes these upgrades:

    • Domain Name & Mapping
    • Space Upgrade - 1
    • No Ads
    • Custom Design
    • VideoPress

    You can learn more about each bundled upgrade here: http://en.support.wordpress.com/bundles/

    If you need anything else, just let us know.

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