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disappearing content - updates not applied

  1. can SOMEBODY help me? i am not a blogger, but have inherited a site from my son who died, and i'm trying to save his blog. his content is disappearing, but i am assured it is still in the db, just needs to get all wordpress updates maybe, to access it. i've been paying for continued hosting to Godaddy, but i had no idea what WordPress was, and i have missed all updates since 2006. Can i catch up? HELP, i need an expert!
    i just found this site and got access, but am very unsure how to use it. i need a response to [email redacted] to figure this out.
    thanks to some kind soul,
    Lorna, the mom

    The blog I need help with is akumaprime.wordpress.com.

  2. I'll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  3. Hi there,

    For security reasons I cannot respond directly to the email address which you provided, however you should be able to see this response online.

    I have been digging in to the various blogs which are attached to this account and it appears that there were two blogs attached to the WordPress.com blog here as well as at least one self-hosted WordPress.org blog hosted over at GoDaddy.com.

    The contents of the blogs which are hosted here shouldn't be going anywhere. Blogs are permanent and free, so there should be any issue. However if you would like to take a backup of them just in case, you can do so by following these instructions:

    http://en.support.wordpress.com/export/

    You'll need to follow those instructions for each of the blogs.

    Once you do this, you'll need to log in to the blog at GoDaddy.com. Unfortunately there isn't much which I can do to help in this case. You will need to reach out to GoDaddy.com at (480) 505-8877 and let them know what has happened. They might be able to help you get access to the GoDaddy account. Once you're in there, you'll need to get in to the WordPress.org account. You'll probably want this help article from the WordPress.org Codex:

    http://codex.wordpress.org/Resetting_Your_Password

    It details the various ways in which you can reset a password. Once you're in, you can backup or export that site the exact same way.

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