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Blog owner has upgraded his blog to Pro but other admins and user cannot see the Pro features and use the functionality. Does every blog admin have to upgrade to Pro to be able to use Ex. Videopress functionality?
Thank you.
The blog I need help with is leadcontext.wordpress.com.
I would be interested in the answer. I would have assume that all admins would be able to use the pro functions and all authors things like videopress.
I am just wondering if there is a way to ask help directly from WordPress staff? Current topic in my mind is more their cup of tea.
What is the usual time to get WordPress staffs attention?
Yes, ONLY the Admin has access to all those functions. But all Admins should have access and Editors at least should be able to upload videos.
The amount of time to wait to get staff's attention in the forums can be up to infinite, unless a volunteer flags the thread for their specific attention. I will flag this for them.
Raincoaster. Thanks for the help and the answer. I appreaciate it. Hope the wheel has started to move now :)
Hi there, sorry you've had to wait a while for an answer. In future please feel free to tag a post with modlook if you need a staff reply.
Could you please confirm which site we're talking about (is it leadcontext.wordpress.com?) and let me know which users aren't able to use VideoPress or other Value Bundle/Pro features, so I can test it? Thanks!
No worries and thank you for the advice. I am getting used to how the community works here.
Yes. That is the blog I am talking about. Currently my user "longsock" is the one that is not able to use the Value Bundle features. The plan is that there will be 2-3 admins and several editors who should be able to upload videos to the blog. Please let me know if we have some configuration issue and if the future users will be able to use needed functionality right away.
Thank you.
Thanks for clarifying the site and user.
I went into your Media Library and I see a .mov (Quicktime) video already uploaded by longsock, which wouldn't have been possible if you didn't have access to the VideoPress ugrade.
http://leadcontext.wordpress.com/wp-admin/upload.php
If you could explain the problem in more detail I'd be glad to investigate further. Thanks!
Yes. I was just writing you another message about being able to upload a video now.
I am wondering if you had something to do with it or I was just confused before by the relatively large button saying "Upgrade to Pro" and that there is no obvious hints that the blog has Bundle features activated if you don't know what they are. I have used WordPress for a non-wordpress hosted sites and there I can see all the activated plugins under Plugins sections.
It seems that I should have explored the environment a bit more or maybe you could address the challenge of making it more visible when the blog has Bundle features.
Anyway things are fine now and it works as wished for.
Thank you.
I'm sorry for any confusion and I'm glad you figured out how to get the video upload working. I didn't change anything on this end.
If you let me know where you're seeing a big "Upgrade to Pro" button I'd like to take a look, as I can definitely see how that would be confusing. Would it be possible to send me a link to the page, and/or take a screenshot?
Here's a guide on how to make a screenshot, if you're not sure: http://en.support.wordpress.com/make-a-screenshot/
You can upload the screenshot in your Media Library and then post a link so I can see it.
Thanks.
I took a screenshot and added it to the Media library. It is the only image file there so it should be easy to find. To describe the location then I can see it when I go to site-admin page of the blog that has bundle features.
I think one reason why I was unsure was that my journey usually is - Site-admin -> Plugin Settings -> Testing the plugin. Because I did not see Videopress settings then I instantly thought it is not there. But I have the role of admin and the way of admin and a lot of old habits. There is probably another type of users who would start with posting and find the needed functionality right away.
Thanks so much for the screenshot, I see what you mean and will bring this issue to our developers since I can see how it's confusing.
I think one reason why I was unsure was that my journey usually is - Site-admin -> Plugin Settings -> Testing the plugin. Because I did not see Videopress settings then I instantly thought it is not there. But I have the role of admin and the way of admin and a lot of old habits.
If you're used to the self-hosted administration area, WordPress.com definitely takes some getting used to. Hopefully that'll happen over time. :-)
Thanks again for your feedback, I appreciate it!
And thank you for the well delivered help. It has been a pleasant dialog, so keep up the good work.
I think this topic is finished now. Until next time :)
My pleasure. :-)
This topic has been closed to new replies.
kathrynwp