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DOMAIN AVAILABLE

  1. Hello,

    I wanted my domain to be cancelled so it can be available again for purchase from another platform. This is important for me because it's about my business and I can't work if my domain isn't available again for purchase. I contacted [email redacted] and the [email redacted] and still I'm stuck.
    I need this.

    The blog I need help with is gherasimandreialex.wordpress.com.

  2. http://gherasimandreialex.wordpress.com/ does not have a custom domain attached to it. And you can't use that domain name on a different platform.

  3. my domain is andreigherasim.com

  4. Can someone from wordpress solve this problem?
    I think it's a simple one. I cancelled my domain so it can be available again for buying. I need it. I'm waiting for two and a half days to buy my domain again.

  5. It's not simple because it appears you just purchased the domain recently. The nameservers are pointing to wordpress.com but the primary domain has not been set. You appear to be indicating you cancelled the domain name purchase and there is no guarantee that a cancelled domain URL will be made available in 2 days time or in any days time at all as the registrar can do what they wish with any domain URL they own. I'll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  6. I don't see this as promising but I don't have a choice, do I?
    Where can I subscribe to the thread?

  7. Where can I subscribe to the thread?

    1. In the sidebar click "subscribe to this topic".
    2. Beneath each comment box __ Notify me of followup posts via e-mail

    I don't see this as promising but I don't have a choice, do I?

    You can keep the domain and simply repoint the nameservers to another site.
    http://en.support.wordpress.com/domains/move-domain/#change-name-servers-to-point-the-domain-outside-of-wordpress-com
    http://en.support.wordpress.com/change-name-servers

    re: cancelling a domain
    You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog and purchased the upgrade to access the blog's dashboard. Then see this page on how to cancel a domain: http://en.support.wordpress.com/domains/cancel-domain/#cancel-domain

  8. First, I'm already subscribed to the thread.

    Second, I can't repoint the domain to another server. It has to be available. That's the issue. I can't change it to another server.

    I cancelled this domain in order to be available again. But it's not. It has to be available.

    I already did everything possible. The ball is in your hand.
    I cand't do anything anymore. It's all up to you.

    And I need it badly. My clients can't see my new portfolio because it's not on andreigherasim.com. This domain is my image because it's my name.

    I used wordpress for a year now and it was great! But now I have different needs and this platform doesn't give me the design I want.
    Please help me.

  9. I am a Volunteer who has done all I can do. I tagged this thread for Staff support noting that you may wish to hang on to a custom domain, as you will likely have difficulty getting it back later.
    reference link > http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    Staff work through all forum threads tagged for their attention and through all email support tickets in order of datestamps and timestamps – first posted first served, as would be expected.

    How long it takes to clear the threads and support tickets depends on how many Happiness Engineers are working on them at any given point in time. It also depends on how complex the issues in each thread and ticket are are.

    Don’t bump your thread by posting into it again because it’s not in your best interest to post to it after it has been tagged for Staff help. Posting again means the date and time moves forward and it takes longer to get help.

  10. If you cancel a domain, it goes into a turnaround period and does not become available for weeks. You should not have cancelled the domain, you should merely have transferred it to the domain manager of your choice and then attached it to your new site. Perhaps staff can fix this for you.

  11. I understand timethief. I'll wait.
    Raincoster, i couldn't have done that because the new platform doesn't allow me to attached a domain from wordpress to it. It has to be available. Thanks for your help anyway.

    Timethief, thanks anyway. I really wished it wasn't that complicated. It's only a name. I can create and edit 5 thousand photos in less than 3 days but it takes weeks to have a solution for a domain. I understand that there are thousands of issues and few people, what I don't understand is why is it an issue in the first place? It supposed to be easy. When a domain expires you can buy it the next day. That's what it means to "expire" :)

    On my dashboard it says "domain expired" but it still is there. It's funny :))

    Anyway, thank you so much for your help. I know you have a lot of customers with problems so i feel you. It's someone else's fault. Thank you again.

  12. When a domain expires you can buy it the next day. That's what it means to "expire" :)

    Sorry - as noted above there are issues - internet domain expiration are controlled by international agreement to prevent fraud and prevent people from loosing a domain name due to a small error - it can take up to 60 days for an expired domain name to be released back into the wild - those are internet rules, also the registrar can keep the domain name, or they can sell it to the highest bidder - sometimes the domain name is held hostage - friend had one of his domain names grabbed by a squatter and it cost him thousands of dollars to get the name back for his company

    you should have either changed the name servers to your new host or transferred the domain name to them - it makes no sense that they could not have done one or the other -

  13. Auxclass I know. But it's me. I have the domain - I am buying it back. They can check the url.

    As for the transfer, yeah it makes no sense for me either, but I can't transfer this domain to my new platform. It seems that every company has it's own rules and these rules don't help the customer. It's like in the 1999 where all the music companies had their rules of selling music and they didn't give the customer an easy way to buy music. And then came Apple.

    If I owned a company like wordpress I would give the customer a 5 days opening so that the expired domain would be available only for him and he could buy it back from a different platform.

    That's called a strategy for the future. You help your customer even if he leaves your platform and he would remember that he was helped even if he was leaving. In my situation, if this was the case, next year I would have come back and even better I would tell my friends and partners to stay with wordpress because they're great and have simple and easy solutions.

    But we humans have a way to complicate things. :) I don't understand why.

  14. You threw your domain into the pit. Now you are complaining that the pit is not customer-service friendly. You're not wrong, except in your original expectations.

  15. But WordPress.COM does not control the release of a domain name, the Registrar is Wild West - once they meet the ICAN standards they can do anything they want with your canceled domain name - Sorry you did not do your homework

    Your 5 day request - for maybe 20 people a year they have the registrar set up some very special handling,

  16. Raincoaster I'm not complaining. I just want things to be different and simple.

    Auxclass I'm not interested in who controls the release of domains. I'm not interested in the technical stuff. What I'm interested is what can a company do for a customer. What can WordPress do for me and why it isn't simpler.

    Sometimes I don't want to adapt to the world, to these domain rules, because they complicated. And it's wrong. That's my opinion.

  17. Hi Andrei,

    I can see that you're currently working with Fabiana to get your domain back. Please reply to her as soon as you can.

    Closing this thread now.

    Thanks @timethief @raincoaster @captnmike!

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