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Domain Cancellation : Support not responding

  1. prashantb1984
    Member

    Hi,
    I registered a domain photo-pedia.net on 1st September but I wanted to cancel it for certain reasons. Within a day I contacted support and then I also sent a follow up, but I got no response or reply. Now I am beyond my 48 hour limit.
    Can someone please let me know how I could get the credit refund ?

    Thanks,
    --Prashant

    The blog I need help with is photopediadotnet.wordpress.com.

  2. andrewspittle
    Staff

    We're looking into this right now and will take care of it for you. Sorry for the delay.

  3. macmanx
    Happiness Engineer

    I just responded to your request not that long again. Please feel free to reply via email. If you don't see my reply, please let me know!

  4. curleebooks
    Member

    I want my domain status unlock with a refund ASAP!

  5. auxclass
    Member

    @curlee - domain name cancellation requests for refunds must be made within 48 hours of the original registration and you registered your name some 3 weeks ago. Note also that a domain name can not be transferred to another registrar for 60 days that is an ICANN (internet) rule to prevent fraud. I guess if you insisted the staff could just cancel your domain.

    Also all requests for refunds must be made to the Staff and not with rude demands in the Forum.

  6. curleebooks
    Member

    @auxclass. Wasn't meant to be "RUDE", just frustrated because this website has me and others reading and clicking in cirlces. It has taking me a week to get to this point.

    Sorry again!

    Great website, but its just not for me!

  7. curleebooks
    Member

    Circles.

  8. christiansinuxbridge
    Member

    Same as my christiansatbrunel.com registered domain. Sent support twice to delete/remove permanently. No response.

  9. macmanx
    Happiness Engineer

    curleebooks, we responded to your two support requests on August 23 and September 13, and haven't heard back yet.

    blogdeletedalready, I tracked down your support request and replied.

  10. christiansinuxbridge
    Member

    Thanks for removing the requested domain. Appreciate your help.

  11. macmanx
    Happiness Engineer

    You're welcome!

  12. mattd1985
    Member

    I've sent three emails trying to get help from support. It's been almost a week and I haven't heard back.

  13. timethief
    Member

    @mattd1985
    I have flagged this thread for Staff attention. Would you please state which blog you are referring to and exactly what you want Staff to help you with?

  14. calranch
    Member

    My blog is http://www.mountainhighmotoring.com. I purchased that custom domain last October. Even though I've renewed the domain it is still down and it actually went down before it expired. The blog won't work and it has stopped showing up on search engines as well. I'm able to access the dashboard but I can't view the blog.

  15. mattd1985
    Member

    Sorry: I was logged into the wrong account.

    My blog is http://www.mountainhighmotoring.com. I purchased that custom domain last October. Even though I've renewed the domain it is still down and it actually went down before it expired. The blog won't work and it has stopped showing up on search engines as well. I'm able to access the dashboard but I can't view the blog.

  16. andrewspittle
    Staff

    Your mountainhighmotoring.com domain is registered at Dreamhost. All of the domain mapping settings on our side look proper. However, when I look up the nameservers for mountainhighmotoring.com I don't see any values set.

    Can you log in to your domain registrar, which looks to be Dreamhost, and update the nameservers to point back to WordPress.com? Thanks.

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