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Domain expiration/renewal problem

  1. We are getting a big notice on our homepage saying that our domain has expired. (We have our own domain name (npschoolfoundation.org) rather than npschoolfoundationdotorg.wordpress.com.)

    "If your domain registration has expired and you can't see the "Renew" button in My Upgrades, you should contact support immediately."

    We never got an email telling us that the domain was about to expire. Also, a whois look-up of our domain shows the expiration date as: Expiration Date:06-Apr-2014

    How can the late fee be $80.00 if we never got a notice?

    How can we renew if there is no "Renew" button on the page?

    Please let us know how to proceed.

    The blog I need help with is npschoolfoundation.org.

  2. Blogs do not belong to organizations or businesses. They are owned by username accounts only. Are you logged in under the exact same username account that registered the blog, who is the Admin of the blog ie. the blogs owner and who purchased the upgrade for it?

  3. Oh no! This domain npschoolfoundation.org expired 24 days ago!

    I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond.

  4. Your domain npschoolfoundation.org expired on April 6. Before it expired, we sent email warnings to the account which owns the domain and displayed notifications on your dashboard.

    Domain expiration is a lengthy and complicated process that takes about 80 days. During this time, your domain may be put up for auction or sold on back-order. You can learn more about expired domains here: http://en.support.wordpress.com/domains/domain-expiration/

    The good news is that you can still recover your domain, as it has not yet been deleted or purchased by someone else. A late renewal fee of $80 will be added to the regular price of renewal.

    You can renew this domain and manage all your other upgrades under Store > My Upgrades in your dashboard, but you'll need to be logged in as the user that owns the domain subscription.

  5. Thanks. Our fault - I guess that the 'admin' in our organization who handled this last time has been inactive. I'll get his credentials and handle this. Sorry for the trouble.

    Any idea why the whois lookup shows the expiration date as April 2014?

  6. When a domain enters in the redemption period, it becomes the property of the registrar, hence the new 2014 expiration date and the additional fee.

  7. Hi - I am the owner of the Ad Essentials, the company that has opened the account with WordPress. As an advertising agency we do pro-bono work and at the time that this blog was created it was done by a web designer that no longer works for Ad Essentials and she didn't keep very good notes on the admin of the 2 very separate blogs. Recently I gave one of the blog sites back to the organization that I created it for (Dutchess Divas) and unbeknownst to me the 2 blogs (npschoolfoundation.org) were still connected and the Dutchess Divas new admin was getting notices that the npschoolfoundation.org domain name was expiring. On Tuesday we asked if he had gotten any renewal notices and he said he had but it had nothing to do with the Dutchess Divas so he ignored the notices. This has all been a mistake and misunderstanding and I am hoping that you will waive the $80 fee for the expired domain, as we have really do appreciate the WordPress services and fully intend to renew the domain that has expired. FYI, I do realize that a user opens a WP Blog and not a company. Thank you for your consideration and I look forward to your reply.

    Linda Engler
    President
    Ad Essentials
    845-255-4281
    [email redacted]

  8. I am sorry, but the fee is leveraged on us by the registrar partner and cannot be waived.

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