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Domain Mapping Disappeared

  1. wimbornevideoclub
    Member

    I've just bought domain mapping for $10 on my site http://wimbornevideoclub.wordpress.com so that we could have the name http://www.wimbornevideoclub.com linked to this blog address. Everything worked fine. I bought the $10 of credits and mapped the domain (which I bought separately). Everything was working fine.

    Today I checked the site and the domain mapping has disappeared and WordPress are asking for ANOTHER $10 in order to map it. They say I can have the domain name but I need to pay for it. I've literally only just paid $10 (two weeks ago) I still have the receipt!

    What's going on? any ideas?

  2. vivianpaige
    Member

    Contact support using the link in your dashboard. We are mostly volunteers here in the forums and don't have backend access.

  3. wildlifestuff
    Member

    Yep, have done that. Don't seem to be getting a reply....

  4. raincoaster
    Member

    Contacting support is your best recourse. Do it repeatedly if required. They're the only ones who can fix it. Give them all details including receipt numbers.

  5. ritewingfascist
    Member

    Have you gotten a response wimbornevideoclub? I am pretty much in the same boat. paid about 3 weeks ago, and not it just seems to redirect to the wordpress subdomain.

  6. wildlifestuff
    Member

    No I haven't I'm STILL waiting... have you had any luck???

  7. raincoaster
    Member

    What are the URLs? What is the new one, which isn't working for you?

  8. wildlifestuff
    Member

    They are in the first post above.

    http://wimbornevideoclub.wordpress.com is the normal blog address, domain mapped to:

    http://www.wimbornevideoclub.com which is the URL which isn't working (which I have paid for and was working fine only a week ago!)

    Jane

  9. raincoaster
    Member

    I wonder if this makes a difference:

    http://wimbornevideoclub.com

    Although it shouldn't; it should just redirect to the no-W's site automatically.

  10. raincoaster
    Member

    Nope, no difference.

    Who did you purchase the name from in the first place? I wonder if there's a tug of war between them and WP or the nameservers have been switched by someone else or something.

  11. wildlifestuff
    Member

    When I put the domain name into WordPress, it says I can have it (and it will work) if I pay another $10 but I've only just paid $10, so I guess I will have to wait for support to come back to me. I purchased the domain from reg-123. Looks like I'm not the only one with the problem...ritewingfascist seems to have a similar problem. Thanks for trying to help raincoaster

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