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Domain Mapping Issue - subdomains registered to other WordPress.com user

  1. Hello,
    When I try to map a new domain of ours to our website, I'm getting the error "Other subdomains of this domain are registered to another user at WordPress.com so you can't use it for your site. Only that user can register other subdomains."

    I've never had this problem when mapping domains before, but I'm using a new domain provider (LCN.com) instead of my usual (123-reg.co.uk).

    We've recently purchased this domain http://www.greenhouse.uk.com and haven't used it alongside any other blogs.

    Does anyone know what the problem might be?

    Any help greatly appreciated!

    The blog I need help with is greenhousebangor.wordpress.com.

  2. Can anybody point me in the right direction with this, or how to speak to a WordPress staff member please?

  3. I saw someone wrote this in a support post last month:

    "After searching other posts, it appears that WordPress cannot allow domain mapping to something that has more than one extension, such as .us.com. It can only have one, such as .com, .org, .net, etc. "

    Is this true?

  4. That is correct. http://www.uk.com/ is not really a domain registrar, they're just selling you subdomains.

  5. Ok, thanks a lot for the advice. The domain was bought via LCN under the impression it was a full domain - I know it's not strictly WordPress related but this domain Is now useless for our WordPress needs and my colleague paid a lot for the annual rights :( Do you know why something like .co.uk is acceptable but not .uk.com? I noticed a lot of the main domain registrars are offering .uk.com alongside other accepted, full domains.

    Thanks again for the support!

  6. .co.uk is a valid country code top level domain (ccTLD). .uk.com is just a subdomain of http://www.uk.com/

  7. Cheers. Wow, it's pretty crappy that main registrar sites are selling them at extortionate prices right alongside the top level domain names! I'll get us a new domain and head on with that then - thanks a lot for the explanation, Michelle

  8. You're welcome!

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