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Domain mapping refund

  1. jodimagi
    Member

    Hi, I bought domain mapping from WordPress.com today but then discovered I had been mis-informed and I can not actually install the third-party theme I purchased; and have to install wordpress.org instead.....
    Can I please have a refund for the mapping applied to magicreativedotme.wordpress.com ? (magicreative.me)
    Thanks in advance,
    Jodi

    The blog I need help with is jodimagi.com.

  2. raincoaster
    Member

    1) ask for a refund of the theme from the people you bought it from, spelling out that you're hosted at Wp.com.

    2) go to your Dashboard->store and start the process for a refund. You have a 48 hour window to do this.

  3. jodimagi
    Member

    Thanks Raincoaster.
    Personally I think it should be made more clear at Theme Forest that third-party themes are only supported by WordPress.org, not .com as not everyone is that tech-savy or is even aware that the 2 are completely different entities.

  4. raincoaster
    Member

    I agree. It's unethical to sell people things they may not be able to use.

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