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Domain name transfer rejected by WordPress. Why?

  1. Hi folks. I've moved this particular blog away from WordPress.com and I'm trying to also transfer the domain name to a different registrar. There's nothing wrong with WordPress, I still love it, it just wasn't the best option for this particular case and I can't seem to redirect the domain name to the new location with the options provided.

    I've unlocked the domain name and turned off the privacy settings. I submitted the transfer, entered the authorization code I received from WordPress but the transfer was ultimately rejected by WordPress. Why?

    Because this domain name is Halloween related, I'd really like to get this resolved quickly. I've been working on this for a couple of weeks now.

    Thanks,
    Steve

    The blog I need help with is braesidecemetery.com.

  2. I've tagged this thread for staff attention and hopefully they will respond soon for you.

    The only thing I can think of is if it has been less than 60 days since you purchased the domain name through wordpress. There is a 60 day wait before a domain name registration can be transfered and that is not a wordpress rule, that is an ICANN rule (Internet Corporation for Assigned Names and Numbers).

  3. Thanks -- I've been trying to get hold of the actual support folks but the message I get says they're in planning meetings and won't be available until Oct 29. Arg.

    The domain was registered about a year ago so should be well outside of the "hold" period.

  4. You can point the name servers to your new host - have you tried that?

    http://en.support.wordpress.com/domain-mapping/domain-management/

  5. Hi there, I have exactly the same problem as Elliottzone. Domains been registered for months, it's unlocked- everything that it says to do, but the auth code is coming up as invalid. I have pointed the name servers to the new host.

    Taking so long to sort out it's painful.
    Thanks for any help given

  6. @auxclass -- yes, I've followed those instructions. The new location of the blog is at Blogger, and based on all the blog posts, forum postings, etc, that scenario is causing tons of confusion for people. Blogger doesn't provide nameservers, you have to identify A and C class records which doesn't seem to work with WordPress. When I looked to see who actually the domain name is registered with, it is Wild West Domains. When I talked to them, they said I have to talk to WordPress, and all their support folk seem to be "out of service" in their planning sessions.

    I've never had any problems entering or changing nameservers for any other site with any other registrar before. I can only assume that because I've transferred my blog to a direct competitor, that there's intentional confusion in the instructions. That's a shame, because I have other blogs that use WordPress (both on the .com and on my own hosted servers) and I love it.

    Hopefully, one of the WP suport folk will be checking anyway and can provide some guidance (to me and the many other people who seem to be running into the same issue.)

  7. There is no intentional confusion. Truthfully, requiring A and C name records for pointing a domain at a certain host is, well... crazy really, and makes things far more complicated than they need to be.

    Be patient and hopefully shortly staff will respond.

  8. There is always the possibility that our registrar partner was having maintenance or an issue the first time your tried, and I'm thinking that's more than likely the cause since these are the only two reports that I've seen so far.

    Would you please try generating your authorization code again?

    http://en.support.wordpress.com/domain-mapping/domain-management/#transfer-to-another-registrar

  9. simonpaulharrison, actually only the above applies to you.

    elliottzone, you renewed your domain registration recently, which means that by the same 60-day law, you won't be able to transfer it until December 12, 2011.

  10. Hi Macmanx,

    Thanks for your reply. Unfortunately I just tried again, with the same results. Any suggestions grateful received.
    Does wordpress have a customer phone number? It would be nice to be able to talk to someone and sort it out in one go instead of going backwards and forwards on email.
    Thanks for your help.
    Simon

  11. macmanx -- sigh, thanks. I didn't realize renewals also locked in any transfers...

    So, given that I can't transfer it, how do I point it at my blogspot address? The only reason I was transferring it was so that I could do point in "the normal way."

    If you can tell me how to redirect it using WordPress DNS tools I'm more than happy to leave it where it is.

  12. simonpaulharrison, we don't actually offer phone support, but please do contact us directly via support@wordpress.com about this.

    elliottzone, you should be able to follow Blogger's guide at http://www.google.com/support/blogger/bin/static.py?page=ts.cs&ts=1233381 via your Custom DNS panel http://en.support.wordpress.com/domain-mapping/custom-dns/

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