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Domain renewal on wrong user account

  1. mgoodwin
    Member

    I administer a blog on WordPress. The person who originally registered the domain name for our organization has left the organization. I used the DNS management settings to change the billing contact to our Treasurer, who is also an administrator on the blog. However, neither I nor the Treasurer nor I have received a renewal notice, and neither of us is able to renew the domain from the dashboard.

    Our domain registration is going to expire soon and we have no way to renew it. Please help!

    The blog I need help with is jocogop.org.

  2. mgoodwin
    Member

    Does anybody at WordPress care? Is there any way to get support from WordPress?

    We have a serious issue. Our domain name is going to expire and we have no way to renew it.

    There doesn't seem to be any way to contact support except through the support forums, and nobody at WordPress seems to read them.

    Help!

  3. timethief
    Member

    Of course I care or I would not be here answering questions here voluntarily. As soon as we Volunteers work our way through all the threads of those who posted before you did we will gladly assist you. Please be patient.

  4. timethief
    Member

    This is the first time you have posted under this username account. Let's start by confirming if this is the correct URL for the blog in question http://jocogop.org/

  5. timethief
    Member

    Blogs do not belong to companies. They belong to the person who registered them under their username accounts. The person who has the username account that registered the blog in question must be the one who transfers the blog to another username account. See here for the instructions to follow > http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account

  6. timethief
    Member

    P.S. I'll tag this thread for Staff assistance but that does not change what I posted above. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  7. mgoodwin
    Member

    Thank you for responding.

    Yes, this is for jocogop.org.

    We need to be able to have someone renew the domain registration other than the user who originally purchased it for our organization. I changed the billing contact info on the DNS settings, but it doesn't seem to make any difference.

  8. timethief
    Member

    All that's required to register a username account here is an email address and that email address becomes the unique identifier. Every blog registered under the username and associated email address ie. unique identifier belongs to it and no one else.

    There are two separate email address settings at WordPress.com for every username account.

    Blog notifications for the admin (like comment moderation, Likes, new subscriptions, etc) are sent to the email address at Settings -> General in the Dashboard.

    Personal notifications (like comments on your post, subscription emails, and upgrade renewals) are sent to the email address at Users -> Personal Settings in the Dashboard.

    See also > Issues Changing your E-mail Address > http://en.support.wordpress.com/email-address/#issues-changing-your-e-mail-address

    Do you have the email account that this blog was registered under?

  9. mgoodwin
    Member

    I don't want to transfer the blog to a different username, I just want to be able to renew the domain registration. The blog is already under my username account.

    We purchased a custom domain name for the blog through WordPress, and we need to be able to renew the domain registration, but the person who originally purchased the domain registration is no longer with our organization.

    I already updated the contact information in the DNS settings, but WordPress won't allow any of the authorized contacts listed in the DNS settings to renew the domain registration.

  10. timethief
    Member

    The blog is already under my username account.

    Thanks for that clarification. The bottom line here is you need to wait for Staff help.

  11. mgoodwin
    Member

    Thank you very much. Do you have any ETA on when staff might be able to respond?

  12. timethief
    Member

    No I'm sorry I don't. :( Staff answer the threads with the earliest dates first and work their way forward through the threads by dates.

  13. zandyring
    Happiness Engineer

    It looks like the user jocobill originally purchased this domain name. I can transfer this upgrade to your user account so that you can properly manage this domain with that user's explicit permission. If you could ask him to post to this thread, I will take care of that for you.

    Let me know if this is an option for you!

    I see your domain as expiring in early April, so we have a little bit of wiggle room on this. Obviously, we'd like to get it cleared up right away for you, but if you were worried you'd lose your domain shortly, it's not the case.

  14. mgoodwin
    Member

    Thank you. Ideally, I'd like to transfer the domain upgrade to our Treasurer's user account, since she will be paying the domain renewal bill. She's also an administrator on the blog. Her username is kellycpa2012.

    I'll try to contact jocobill and ask him to post to this thread, giving permission to change the domain upgrade to kellycpa2012's user account.

  15. jocobill
    Member

    I give permission to transfer the domain upgrade for http://www.jocogop.org to kellycpa2012.

    Bill Ertel aka jocobill

  16. zandyring
    Happiness Engineer

    Thank you! I'll get this wrapped up ASAP.

  17. mgoodwin
    Member

    Thank you, Zandyring!

  18. zandyring
    Happiness Engineer

    This should be all taken care of now.

    Cheers!

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