My firm ( http://www.technomad.com/ ) purchased several simple WP-based websites for some of our dealers. We upgraded these with domains.
Wednesday PM, we received a message from [email redacted] (copied below) stating that due to a WP technical error, we hadn't been getting messages about these domains - but btw, they are expiring and need to be renewed.
Going to the Dashboard to renew, I see I can't renew in the normal way.. but have to contact support. (?)
So, I email Support, and (after a significant delay) am told that these domains are 'in redemption' and
"* We can renew the domain for you, through our registrar. This costs $97 per domain, which includes $17 for the domain and an additional cost of $80 for a late renewal. We have no control over this additional cost, as it is levied on us by out domain registrar."
This strikes me as... crazy.
The reason these domains went into redemption was due to WP.com internal error, lack of notice. I've never had a similar issue with NetSol, MyDomain, etc.
I've asked for next steps, and at a minimum a reasonable cost split for the renewal, no reply.
As a general note, has WP tech support been unusually slow lately? I'm surprised that after an initial support email, and after getting a reply @ 24 hours later, the subsequent email exchanges ALSO take 24 hours. That's really sloooow.
Particularly troubling in a time sensitive situation like this.
I'm hoping this is a temporary glitch @ WP, because I've been a pretty loyal advocate of the platform, and have encouraged a number of firms / colleagues to switch to WP.
Hoping for a resolution.
email re the WP communication issue:
From: "WordPress.com Upgrades" <[email redacted]>
Subject: WordPress.com domain renewal notice: &&&&&&&&&.com
Date: February 1, 2012 1:47:16 PM PST
We just noticed that you may not have received our notifications about your domain name 'modernsoundengineering.com' expiring on January 4th, 2012.
This was due to a technical glitch on our end that has now been fixed, please accept our apologies about that.
You can still renew your domain name from this page:
Should you experience any trouble during the renewal process, please get in touch with us by replying to this email.
Please let us know if you have any questions,
The WordPress.com team"
The blog I need help with is acsaudiovideo.com.