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Email Notifications stopped

  1. I had to stop comments for a day as I would not be able to moderate. When I opened up comments the next day, all email notifications stopped coming in. I can see them on the Comments section on the site but nothing in my email. I even went back and resubmitted the email but still nothing. Any advice?

    The blog I need help with is wiseguyhorseracing.wordpress.com.

  2. I never chnage my comment settings when I'm away and unable to moderate comments. I simply let them pile up. I'm not clear if you restored your comment notification settings.
    Settings > Discussion

    Please confirm your settings:
    E-mail me whenever
    Anyone posts a comment
    A comment is held for moderation
    Someone likes one of my posts
    Someone reblogs one of my posts
    Someone follows my blog

    Before a comment appears
    An administrator must always approve the comment
    Comment author must have a previously approved comment

  3. P.S. I'll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  4. All settings are correct and I am subscribed. Its has to be something simple because it's too hard to fix. Thanks

  5. Please hang in there while waiting for Staff and rest assured they will sort this for you as as soon as they can.

  6. Hi thewiseguyaz, can you double check your email's spam/junk folder to make sure the comment notification emails aren't being sent there?

    If the emails aren't there, can you send me a link to one or two of the comments on your blog that you didn't receive a notification for? I'd be happy to have our team look into the issue for you. Thanks!

  7. The Spam does not have them. If the last hundred or so emailed correctly and then the last few don't why would you suspect that they would go to the Spam?

    http://wiseguyhorseracing.wordpress.com/2013/05/10/next-time-you-think-i-dont-like-cops/

    The last few of these did not email

  8. Hi there, thanks for the links! I just wanted to be sure that nothing had changed to send the emails to your spam folder. Our team is looking into this for you, and I'll let you know what they find out.

  9. We checked our records, and the email notifications for these comments were sent and delivered to your email address. You may want to contact your email service provider to find out what could be happening to the emails.

  10. I get your notifications on the same email address. I'm really sure its not on this end. What address do you show they went to because if your message comes in, they all would come in. I have hundreds that came in on this same address and then when I shut comments off for one day, they stopped coming in. I don't think my provider even cares if I shut off the comments.

  11. Please send me the details of the last comment you actually show delivered to [email redacted]

  12. the [redacted by staff] without spaces if your redacted deletes the message

  13. Hi there, I sent you an email with the successful delivery reports for one of your latest comments. You may want to contact your email service provider with that information, and please let us know if your provider says there is anything we can do to help.

    I also want to let you know that email addresses are automatically redacted in the forums, but staff can always view them. I sent the email to the email address you provided here.

  14. Another one just came through on the site with no email notification

    Submitted on 2013/07/26 at 7:44 am

  15. Hi, my site does not send any email notifications when people comment. Even when I clicked "forgot password" when trying to login in the backend, it doesn't send me any emails. Can someone please assist me on this problem? Thanks in advance.

  16. @sandyl164 - I see that you posted your question in a separate thread here: http://en.forums.wordpress.com/topic/why-isnt-email-notifications-working?replies=1

    We will assist you with this issue there as soon as possible. Thanks!

  17. Here my status on this problem. My provider says everything is good on their end. WordPress says everything is good on their end. My email program is good. Nothing changed other than I turned of email notifications for a day and when I turned it back on. It stopped and is still stopped.

  18. @thewiseguyaz - Did your email provider have any additional information about the email mentioned in the email system logs we sent you? According to our logs, your email provider is receiving those emails, but we can't control what happens to the email after it is accepted by your email provider. Please let us know if your provider says there is something we can do to help.

  19. They said the log showed evidence that the message would be called spam so I had them turn off all the spam filters and it still does not show up or even come in as spam which it didn't do in the first place. Did sandyl164 problem get resolved?

  20. Nope, they didn't assist me regarding my problem yet.

  21. @thewiseguyaz - Since the problem is with your email service provider marking the emails as spam, you will need to follow up with them to resolve this issue. Please let us know if your provider says there is anything we can do to help.

  22. Okay I understand your postition but lets take this logical approach. The spam part is not the issue as I turned off all spam filters and so did my provider on their end.
    Facts are this, I turned off my notifications for a day via wordpress and turned them back on the next day. They stopped. I did not go into anything related to my provider or in the software. My email was not changed, my email program was not changed.
    There is something wrong we are not looking at. Something less obvious than a log that shows it sent. They don't show receiving it.
    Please press on with this more than just a reply and ask other engineers if they can see the issue in another way and find a resolution. This isn't a deal breaker by any means but it should spark some 'challenge' interest on your part because as I stated, I turned off notifications one day and turned them back on the next, and they stopped.

  23. To date, I have received 147 'spam' marked emails now and not one is from wordpress

  24. To date, I have received 147 'spam' marked emails now and not one is from wordpress

  25. Hi WordPress Happiness Engineer & WordPress Users,

    I am pretty sure I know the answer to this question but just to double check - is there a way that I can turn off the email notifications being sent to my blog subscribers when I submit a new post?

    I believe that this can only be done on their end of things but if there is a way I can remove this function it would greatly help me. My blog is GCA Acorn found here: gcamerica.wordpress.com

    Let me know what else you may need from me. An answer is greatly appreciated. Would also love any feedback from any users who have faced this issue.

  26. Hey, gcamerica. Different issue than this thread's problem, you probably need to start a new thread. You'll get more feedback. . . Good luck.

  27. Thanks thewiseguyaz! Good advice.

  28. @thewiseguyaz - It is curious that this started happening when it did, but our system logs do show that the comment notification emails are being sent and are received by your email provider. Based on that information, the issue seems to be with how your email provider is handling the emails.

    Can you try whitelisting emails from WordPress.com (adding it to your list of safe senders with your email provider) just to be sure?

    If your email provider has more information about any issues with the email based on the logs we sent you, please let me know and we can look into it on our end.

  29. Workpress.com ( all donotreply and all other types ) have always been whitelisted. please reply and I have the notify me of followup posts via e-mail selection box checked. We'll see if it comes in from this side of wordpress

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