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Email Server Names for WordPress sites hosted elsewhere

  1. theteachingroomscork
    Member

    Hi there, I helped a lady design a wordpress site for the above domain name; it is being hosted by another company, and she has also paid for domain mapping. When she clicks on email links on pages of the site on her own computer, she gets the following message: "Server not correctly installed"; when she clicks on email links on a public computer, she is asked for e-mail server names. (She usually ignores these messages, & copies and pastes the email address into her own email account if she wishes to email this link).

    Can anyone shed light on this? What do I need to configure? and on which side-wordpress or on the hosting company's side? or both?

    Any help much appreciated or referrals to tutorials/info pages.

    Thank you, Caroline. Please can you email the response to [email redacted]

    The blog I need help with is theteachingroomscork.com.

  2. Hello there,

    It looks like the website (link is missing) is hosted on a self-installed WordPress.org package. I think you should check out the WordPress.org forums for help:

    http://wordpress.org/support/

    If it is a domain mapping with the websiite hosted at wordpress.com, may I inform you that you will continue to use wordpress.com's Post by Email service and need not configure anything else.

    If you're issue is regarding custom Email. That is not a WordPress issue. WordPress is basically a Content Management System, not an Email client.

    .
    .

    If Im still unclear, please mention the website and the link you're talking about.

  3. theteachingroomscork
    Member

    Thank you for your reply.
    The website is http://www.theteachingroomscork.com
    It's not self-hosted; the hosting was paid to another company, and then a domain mapping fee was paid to wordpress.

    If the site is using wordpress.com's Post by Email service by default, and I and need not configure anything else, do you understand why, when the lady clicks on email links on pages of the site on her own computer, she gets the following message: "Server not correctly installed"; and when she clicks on email links on a public computer, she is asked for e-mail server names.

    I still don't understand.

    Thanks so much
    C

  4. Links that begin with "mailto" can only be used if the browser is configured to handle them, for example, by calling an email software such as Outlook, Thunderbird, etc. or by opening Gmail, Hotmail, etc. So I hope you understand that this is not a WordPress.com support question and that the problem is on your friend's end. :-)

    As a workaround of course, your friend can use the feedback form you already have on your website.

  5. theteachingroomscork
    Member

    Thank you both for the time you took to reply about my query on http://theteachingroomscork.com/ ; much appreciated!

    Truthwhispers; originally the hosting was paid for with a company called Register365, and then we had to domain map with WordPress-- so does this mean that the site is hosted with wordpress then, and not 365?

    Airodyssey; does that mean that any Windows computer (public such as at a library, or private), that is not configured to use Outlook Express, will not be able to use that mailto link?
    Is the "email server not correctly installed" refererring to Outlook Express?

    Thank you!

  6. theteachingroomscork
    Member

    Also, another question, how can one remove the details that appear in the form fields on the contact page : http://theteachingroomscork.com/contact-2/

    We would like these fields to remain blank, so that someone filling them in, does not have to go to the trouble of deleting what's already in them

    Thanks!

  7. theteachingroomscork.com is hosted here at wordpress.com with domain mapping.

    http://ismyblogworking.com/theteachingroomscork.com .

  8. I told you everything I know about mailto in my previous message. :-)

    It is perfectly normal that you see your info in the contact form while you are logged in. Your visitors won't see it. See here please:
    http://en.forums.wordpress.com/topic/inserting-a-link-to-automatic-email-contact?replies=6#post-607052

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