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Embedded Audio Player Not Functioning

  1. Here you are giving different information,

    This is all fixed up now, sorry again for the trouble!
    :

    http://en.forums.wordpress.com/topic/audio-google-chrome-and-firefox-not-working?replies=7

    That should be taken down, the problem persists.

  2. @alanbryson

    This is all fixed up now, sorry again for the trouble!

    and...

    We have had to temporarily disable the Flash player. If your browser does not natively support the type of embedded audio file, you'll see a download link instead.

  3. It is my interpretation that there is a security issue with the flash player , however I must note, through my own experience the flash player once did work using mp3 format with explorer 8 & Firefox, contrary to the information on the support page now, nevertheless it appears to be a security issue they're working on by the looks of it, even though a flash player ,different in appearance to the former is still available if one uses chrome which is contrary to what is written in this link :

    http://en.forums.wordpress.com/topic/audio-google-chrome-and-firefox-not-working?replies=7

    I downloaded Chrome myself because of this issue & a player appears to be present instead of the audio download text, however the player ,using chrome is different looking to the former player & I'm not upgrading windows just to see if it works in explorer 9 or 10.

    I guess we will all know for sure when & if this purported security issue relating to the flash player is finally resolved, until then, unfortunately, we will have to play the waiting game by the looks of it .

  4. Just want to chime in again, since I started this thread. The embedded audio player is working on Safari (on my wife's Mac) but the download link still appears on Firefox. I will check Internet Explorer and Chrome on my work computer in the morning. I understand based on previous comments as well as the other forum referenced above that there's a security issue related to Flash player. Does anyone have an estimate on when this might be fixed? Will we be notified in this thread when it's been resolved?

  5. Longtime WP user disappointed in this recent development. I blog via Firefox. Having to tell my readers to use certain browsers to get the audio player will hurt page views and time spent on pages.

  6. For those just tuning in, please re-read this reply: http://en.forums.wordpress.com/topic/embedded-audio-player-not-functioning?replies=35#post-1202443

    The details are covered in the above linked reply. It explains fully why some browsers show a player, and some browsers show a link.

    If your viewers do not see a player, they will see a download link.

    Whether it's via a browser's native player or a Download link, all of your viewers will be able to play the audio files.

    No one is being forced or asked to switch browsers.

    The Flash audio player has been temporarily disabled due to security concerns. Don’t worry, you’re safe, and we’ll bring it back when we have fully reviewed the security concerns.

  7. I've noticed that while a page loads on Firefox, a player shows up for a fraction of a second before it displays the download link of an mp3. I managed to screencap it. Just curious (if anyone can answer) why this one isn't being used if it's there. Clearly it's different from the player that was used before.

  8. Yes, please see above.

  9. elsudacarenegau
    Member

    En Chrome ya aparece el reproductor Flash (es de diferente aspecto) . En Firefox continúa el problema (aparece el enlace al archivo mp3)

  10. I hope this issue with Flash gets resolved soon so we can go back to having our MP3's playing with embedded players on all browsers. It's functioning properly (for me) on Chrome & Safari but not on Firefox and Internet Explorer.

    macmanx, I'm glad this is being worked on, and thanks for your timely feedback.

  11. I hope this issue with Flash gets resolved soon so we can go back to having our MP3's playing with embedded players on all browsers

    I agree.

    It's functioning properly (for me) on Chrome & Safari but not on Firefox and Internet Explorer

    And Opera, for me.

  12. grrrrrrr

    thanks for expediting this issue

  13. Firefox No 3,903 87.5 %
    MS Internet Explorer No 222 4.9 %
    Safari No 114 2.5 %
    Opera No 64 1.4 %
    Google Chrome No 51 1.1 %

    these are browser stats for my broadcast site today - this means its very important for firefox to work

  14. They'll still see a download link for now if the browser does not natively support the audio format.

    http://en.forums.wordpress.com/topic/embedded-audio-player-not-functioning?replies=35#post-1202443

  15. @macmanx: any ideas about the "temporarily disabled"?
    The issue started four days ago.... :(

  16. We'll update this thread when we are done evaluating the security issue and finding a suitable alternative if need be.

    We are very invested in protecting the security of your blog and your readers, and we will not be carelessly rushing the process.

  17. Ok, thanks.

  18. It seems that only HTML5 version works on IE10, iPad and Android for now. Desktop browsers like Chrome and Firefox which by default use Flash version will not load the player. As you can see in Chrome's Tools->JavaScript console:

    Failed to load resource: the server responded with a status of 404 (Not Found) http://s0.wp.com/wp-content/plugins/audio-player/player.swf

    So, how can we force Jetpack to use HTML5 version as a workaround? Thanks.

  19. Folks, let's please stop spreading disinformation and refer to the details and chart covering supported formats in the browser's native players at http://en.forums.wordpress.com/topic/embedded-audio-player-not-functioning?replies=35#post-1202443

    I'd rather not have to close this thread, but I'd also rather not have to repeat myself 4 times a day.

    We are working on the situation, but not reading the thread and spreading disinformation won't help anyone.

  20. macmanx, thanks for continuing to look into this issue. I'm sure we're all looking forward to getting it resolved so we can go back to our blogs confident that our readers are accurately seeing everything we're posting. I can't comment on anyone who's spreading false information, but I know most of us appreciate your attention to this matter. Please keep us posted.

  21. You're welcome!

    We'll let you know when everything is back to (or close to) "normal".

  22. This is a terrible problem, I'm having it too.

    @Macmanx: you wrote "Internet Explorer natively supports: .mp3, but not .m4a, .wav, and .ogg (which will all display a download link)."

    But when I try Internet Explorer v10.9.9200.16521 (latest version) on Win7, I still get the download link - no internal browser player.

    Personally I would much prefer a temporary message "player out of order" instead of the automatic insertion of a direct download link, because I don't want to invite my users to directly download my mp3 files for saving and keeping them. I just want them to play...

    Another problem: in all my posts, along with the player, I said something like "if you don't see the player, install Flash" (with a Flash install link).

    That message is still there, right where the player was supposed to be. Given that most users now won't see a player anymore, this may send them on some kind of fruitless Flash reinstall chase...

    I really hope this will be solved soon! Not today, but yesterday ;-)

    Thanks for the effort,
    Henk

  23. Correction - in my previous post here I meant of course to say : when I try IE10 *** with mp3 *** I still get that download link.

  24. Thanks, we'll look into the IE 10 problem.

  25. @Macmanx:
    I hope you are aware that "looking into the IE10 problem" is not what we're waiting for? The only true solution will be to get the Flash player back, asap.
    Illustration of the true problem: not only are many my posts now without the music promised in the text. I also have a special music page, where one instance of the Flash player played a nonstop full playlist of MP3s.
    That page is now completely ruined, because instead of the one player bringing nonstop music, it now dumps a massive list of about 60 download links on the screen.
    I have no other choice now, than to take down that music-play page today. I will replace it with a message that the music player is temporarily unavailable.
    In the meantime, I must confess to you, Macmanx, that I'm beginning to get a bit angry over this (no personal feelings regarding you of course, but I hope you'll understand).
    You see, I am a paying WordPress customer, so I expect to get what I paid for. And that includes a working Flash music player!
    This is a bit like ordering a tuna pizza, and the pizza people out of the blue dumping a pizza without the topping on your table "because we're out of tuna for now". At least you'd expect them to tell you in advance, before dumping that empty pizza on you! Can you understand my irritation a little?
    In short, this looks like one of those instances where the solution of a problem is worse than the original problem itself...
    I am understanding enough to accept some temporary difficulties, after all, sh*t can happen to everyone. But I also -- let me emphasize this one more time -- I also do expect WordPress to get this Flash music player up and running again, as soon as possible.
    In the meantime, thanks again for your work!

  26. As mentioned earlier, the Flash player was removed due to security concerns. We didn't inform anyone in advance because this was a security issue, we just removed it immediately. The only alternative would have been to have left the vulnerable player up, putting you and your viewers at risk, while we notify everyone before taking it down, and that is not how we handle security issues.

    We'll update this thread when we are done evaluating the security issue and finding a suitable alternative if need be.

    We are very invested in protecting the security of your blog and your readers, and we will not be carelessly rushing the process.

  27. Ok, we see that there is a solution and we can only apologize to our users. We wait you solve the problem
    http://www.develop-site.com/es/content/problemas-con-wordpresscom

  28. Well, I haven't seen any indication that there is a solution yet. But OK, I've got my site plastered up now with apologies to the users for the music not working. Fine. I really like that. Wow!
    Obviously, we all are entitled to a little more information here. Why are we kept completely in the dark and being served only vague generalities here?
    Two main questions remain completely unanswered:
    (1) What exactly is this mysterious "security concern"? Like, is this a generic Flash vulnerability or something specific for the WP Flash player? Or is all this just an excuse to cover up for some dumb HTML5 experiment that - at the cost of the customers - went terribly wrong?
    And, in relation to (1),
    (2) Of course I understand that there can be no exact planning in this case, but what is the global time outlook? Is this going to be a matter of days? Or weeks? Or maybe even months?
    I'd really like to know because in the latter case, I better start either recoding all my pages to remove the unwanted mp3 download links, or prepare myself for migrating the whole bundle plus my address to some other host.
    So - can someone from WP get us the basic information that we as customers are entitled to, please?
    Thanks very much for creating a little more clarity...

  29. What exactly is this mysterious "security concern"? Like, is this a generic Flash vulnerability or something specific for the WP Flash player?

    We do not publish details regarding security vulnerabilities, because that would negate the whole point. For example, "Someone could infect your viewers' computer by doing this," and then someone does just that. (Note, this specific example is not the case here.)

    Or is all this just an excuse to cover up for some dumb HTML5 experiment that - at the cost of the customers - went terribly wrong?

    HTML5 audio fallback has been in place for over a year and has always functioned when Flash is disabled or not installed on the viewer's browser (a growing percentage of WordPress.com blog viewers).

    Of course I understand that there can be no exact planning in this case, but what is the global time outlook? Is this going to be a matter of days? Or weeks? Or maybe even months?

    A matter of days or less. We are very invested in protecting the security of your blog and your readers, and we will not be carelessly rushing the process.

  30. @Macmanx:
    OK. Thanks for explaining. I'll wait & see & keep my big mouth shut for a couple days now ;-)

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