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Emergency! Multiply.com users need WordPress' help, immediately!

  1. As some of you might know, Multiply.com was transferred over to the control of somebody who said that he would keep blogging going on Multiply, back before he was the CEO, and then, once he took over from the old management, announced his intention of shutting down all social networking services on Multiply, including blogging. This was not to be the last of the unpleasant surprises he had for the users. The export tools are failing to work.

    People with hundreds of pages of posts are reporting that only dozens of posts are finding their way over to Blogger. The Tumblr export tool is said to frequently be failing to work, altogether. Users are speaking of losing years of work, photos and videos of their children growing up - it's an online horror story. The company has refused to even respond to the reports of trouble, and shows every sign of sticking, inflexibly, to its announced date for shutting down the blogs.

    December 1. That's this Sunday!

    Before anybody says that "a failure to plan on their part does not constitute an emergency on WordPress' part", this is really not entirely their fault. Multiply dragged its feet on providing export tools; I didn't even know that there was a Tumblr export tool until today. So, these users didn't really have a lot of time to discover that they'd just experienced the virtual equivalent of being put into a leaking dinghy, before being put out to sea. These aren't necessarily irresponsible people, just people with a misguided faith in the willingness of supposed professionals to behave professionally, while on the job.

    Maybe there is not enough time, now. Maybe I should have written about this sooner; right now, I wish I had. But there are literally millions of Multiply.com users who are likely to give you their undying gratitude if you give them a chance to save their content before it is lost. This will not be a small task - they have photos and videos to save - and maybe you can't do all of it, but what you could do would be deeply appreciated, I'm sure. This would also, by the way, be an excellent chance for WordPress to experience real growth.

    So there is no misunderstanding - I need no help with my own blogs, at the moment. I transferred my content to new locations by hand, cutting and pasting my posts, some time back. I'm in good shape. A few million other people, however, are not as fortunate, and need your help, soon, no later than this weekend.

    If this though helps motivate people who might be asked to work overtime, think of this as opportunity knocking, maybe? Oh, and again - sorry that I didn't write, sooner.

  2. I see that this information was broadcast on the web back in August 2012. I am sure that if WordPress.com was aware and interested in providing a tool to help people migrate here they probably would have done it already.

    Don't take it personally; practically speaking it's the weekend and there may not be enough time (2 days) to come up with a new working importer let alone enough time to publicize it and get people to move their blogs/photos/videos here. It looks like people hosted there will have to move themselves over as you did. If they find their way to another blogging service (like Blogger, Tumblr, etc.), if they are interested in moving to WordPress.com, there are importers in place here to do so.

    Regardless, I've tagged this for Staff attention and input.

    Best wishes.

  3. We do not yet have an importer for Multiply. Does Multiply offer multiple export formats? If so, can you export in a format that one of our importers can handle?
    http://en.forums.wordpress.com/topic/what-about-multiplycom-users?replies=2#post-998253

  4. "Don't take it personally;"

    I wouldn't dream of it. Really, how many people from Multiply thought of coming over here and asking for the help in a timely manner? Why would WordPress have been working on this, until now? It's not WordPress' fault that so much trust was so badly misplaced, in another company.

    "there may not be enough time (2 days) to come up with a new working importer"

    Quite understood. If WordPress chooses to act and gets this done, in this time frame, it will be a remarkable accomplishment on the company's part, one that people will be talking about for quite some time.

    "and get people to move their blogs/photos/videos here"

    I will check in, both tomorrow morning and Sunday morning, to see what progress there has been, if any, but as you say, there might not be enough time. I have no expectations; as far as I'm concerned, there can only be good news. Anything WordPress.com can do for these people, at this late date, really is a gift.

    If I see some unexpected good news, I will post it in as many prominently visible locations on Multiply as I can find, including the company blog. That should get the word out. I have nothing left to move, myself, at the moment, and can devote some real time to this.

    "Regardless, I've tagged this for Staff attention and input. "

    Greatly appreciated.

  5. @jewishstudies
    Please read what Staff, macmanx stated on Sep 4, 2012, 11:50 AM
    http://en.forums.wordpress.com/topic/what-about-multiplycom-users?replies=2#post-998253

  6. Hi, timethief

    "We do not yet have an importer for Multiply. Does Multiply offer multiple export formats? If so, can you export in a format that one of our importers can handle?"

    My knowledge of such subjects is incredibly limited. I'll look into that, after I get back, but to be honest, I'm not really sure I'll understand what I'll be reading. Online, I've tended to learn just enough about how things work, to do the very simple things that I've wanted to do, in the past. I know how to stick in tables and text, and I can make a site or blog post look reasonably presentable, but then somebody starts talking about XML or something like that, and I'll give him my "dear in the headlights" look, because I really have no idea.

    Maybe I should work on that, some time. Somebody mentioned .xml files and their failure to do more than link to media hosted on Multiply over in the discussion on the company blog, and there is a media downloader for our groups and personal accounts, which calls for the use of Download Master in Chrome and DownloadThemAll! in Firefox. I don't know if that answers your question.

  7. Hello, again, timethief.

    I see. Following the link, and bringing no relevant expertise along on the trip, I'm left wondering if this maybe isn't a discussion that should be going on between the companies, and not between the company and a user of another company.

    Honestly, even if I did have a great amount of expertise in this area, and I don't, how could I know what WordPress.com's system could handle? May I offer a counteroffer? Since I'll be abandoning my accounts on Multiply, anyway, have already downloaded my content, and certainly have no trouble trusting WordPress, perhaps I could have one of my accounts over to the company's staff? Give them the password, and let them take it over?

    They could look around from inside, and see what they could do from in there.

  8. "May I offer a counteroffer?"

    "Counterproposal" would probably have been a better word for that, but I think you know what I mean.

  9. I see. Following the link, and bringing no relevant expertise along on the trip, I'm left wondering if this maybe isn't a discussion that should be going on between the companies, and not between the company and a user of another company.

    Yes, I think this is a discussion that needs to take place between companies.

  10. That is a shame, because we know that Mr. Magdalinski doesn't care. He has even said as much, on Twitter.

    Oh, well. One can only do what one can do. My offer to pass one of my Multiply accounts over to the WordPress.com staff stands, if they think that would help.

  11. My thanks to timethief and just jennifer for doing what they could to help, even if this situation does turn out to be as unworkable as it appears to be, at the moment.

  12. There is a way to export Multiply.com blogs using this tool, which will generate an XML file you can import into WordPress.com.

    You can download the tool directly here as a zip file.

    Here are the necessary steps:

    1. Once you have downloaded and unzipped the MultiplyRSSGen folder, you will need to click on the file MultiplyRSSGenerator.jar.
    2. Type in the Multiply.com username in the blank and choose a folder type, choose where on your local computer you want to save the file, and click Process.
    3. When it’s done creating the file you’ll receive a pop-up notification.
    4. Once completed, you will have an XML file of the blog contents in the directory you chose above.
    5. In a plain-text editor (not Word) edit the XML file to fix the broken image links it creates. This means doing a global search to replace to replace http:\ with http:// .
    6. Go to the WordPress.com blog’s Dashboard > Tools > Import and choose WordPress as the file type. Choose the XML file you just created.
    7. Process the import

    If anyone needs help with this, let me know.

  13. Thank you, kathrynwp! I've posted a link to this discussion and your directions in the export discussion on the Multiply company blog. I'll look for a few other places to post, so that those looking for an alternative will know that one exists.

    Am I correct in assuming that they'll have to find somewhere else to host their videos?

  14. Am I correct in assuming that they'll have to find somewhere else to host their videos?

    There are a couple of options for videos - they could either use a third-party service like YouTube, Vimeo or Flickr. Here is our complete list of supported video services.

    We also have a paid upgrade called VideoPress which allows you to upload video directly to your WordPress.com site. More about VideoPress.

  15. Even better than I imagined. I've posted a second link in the comments on Stefan's blog on Multiply, where users had already been writing in about the failure of the Multiply export tools to work.

    I think people will see this. By the way, the turnaround time on this request was amazing. I'm impressed.

  16. My pleasure. If there's anything else we can do to help, let me know. The important thing is for people to get their exports done before tomorrow, even if the imports come later.

  17. Hooray for happy endings!

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