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Emoticons from visitors are not appearing correctly

  1. cravingthis
    Member

    I googled for a fix to this problem and I’m referencing the post below, but I still can’t get emoticons to work. I have enabled them under my dashboard settings, but my problem is with "visitors" leaving emoticons on comments. I don’t want to delete them, but not sure how to get them to appear?

    http://en.forums.wordpress.com/topic/emoticons-do-not-work?replies=17#post-15958

    Here is the post comment with emoticon issue:

    http://cravingthis.wordpress.com/2012/06/06/cranberry-lemon-scones/#comments

    The blog I need help with is cravingthis.wordpress.com.

  2. cravingthis
    Member

    My apologies, if anyone needs to know, my theme is twenty eleven.

    Thanks again.

  3. timethief
    Member

    Go here please > Settings > Writing and enable this setting
    Formatting
    Formatting __ Convert emoticons like :-) and :-P to graphics on display
    and then "save changes"

  4. cravingthis
    Member

    I did that before posting, thank you for checking with me though.

  5. timethief
    Member

    I'll flag this thread for Staff intervention.

  6. macmanx
    Happiness Engineer

    I don't see any emoticons attempted at http://cravingthis.wordpress.com/2012/06/06/cranberry-lemon-scones/#comments

    Would you please link me to a post, page, or comment where they aren't working?

  7. sensuousinkspiller
    Member

    I see what isn't working in that comment (and I want some of the scone!) - there is one after the word "easier" in the first line of the comment, and there are two after "Good work" in the second line. They appear as little boxes, each with the number 27 over the number 55.

    I'm using Firefox 12 on a Mac.

  8. timethief
    Member

    @macmanx
    ❕ is what is appearing

  9. macmanx
    Happiness Engineer

    I can see that, yes, but in the comment itself, there were no emoticons entered. They appear to be just blank spaces.

  10. timethief
    Member

    Weird.

  11. cravingthis
    Member

    I finally gave in and emailed the visitor. She is using "Emojis" with an Apple device. I googled for this and I think it's just not compatible. She told me her emoticons were a thumbs up, rolling pin and twinkling stars, 6 stars - all some kind of baking/cooking type emoticons. I will just replace her emoticons with a happy face. That's the only one I know!

    timethief - thank you so much for flagging my post for staff intervention!

    And thanks to all who tried to resolve this for me.

  12. macmanx
    Happiness Engineer

    Yeah, we can't do Emjoi. That's technically a font that only Apple devices and Emjoi-supported software can handle. WordPress is neither, so she'll have to stick to standard emoticons.

  13. timethief
    Member

    @cravingthis
    Our thanks to you for resolving your own issue. :)

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