Need help? Check out our Support site, then


Error: Unable to save the image

  1. Hi,

    I am trying to upload a jpg image, crop it, and then add it as a featured image on a blog post. I am using the 2011 theme, which, if the image is the correct size, will put it as the banner image on the page.

    My problem is that I cannot edit the image. I can upload it, but all attempts to edit it are met with an error message: "Unable to save the image". I have tried editing immediately after uploading, waiting to edit until after I have uploaded the image and gone separately to the gallery, scaling, cropping, renaming the file to something short and eliminating the caption, but nothing seems to work. The image is 1300 x 969, but I've worked with images in my home computer's native resolution, which is 1920 x 1080. It is frustrating because the error message doesn't tell me -why- the image can't be saved, only that it cannot.

    I will say that while fiddling around, I did manage to get the image to save once--but whenever I tried to pull it up again, it was blank, so something still went wrong.

    Any help would be appreciated.

    Blog: http://ecumenicallife.wordpress.com

    The blog I need help with is ecumenicallife.wordpress.com.

  2. The image is 1300 x 969, but I've worked with images in my home computer's native resolution, which is 1920 x 1080.

    You need to use an image editing program to optimize the image and correctly size to the correct dimensions for the theme prior to uploading it. The image file extension must be one of these file types .jpg/.jpeg .gif .png

    To add posts to the Featured Post section just mark some posts as sticky. That’s all there is to it.
    To have a big featured image you need to use an image that is at least as big as the header image (1000px x 288px). Also, make sure you have a set size for Large image under Settings → Media that allows for such sizes. http://theme.wordpress.com/themes/twentyeleven/

    Troubleshooting images

  3. Yes, that's what I was trying to do--upload the image to my media library, then edit it down to the correct size using WordPress' built-in image editor so I could do everything in the same space. However, WordPress' built-in editor will not save any of the changes.

    I've decided instead to just bypass WordPress' editor altogether and edit the image externally, since the built-in editor won't do anything it says it should do.

  4. upload the image to my media library, then edit it down to the correct size using WordPress' built-in image editor

    I am advising the exact opposite to what you are saying. Do not expect the cropper to act as a precise image editing program. Using it at all results in loss of image quality and distortion. Before you upload your images, optimize and pre-size them all offline prior to uploading them.
    Images: Optimizing, Pre-Sizing and Resizing

    Ten Free Online Image Compression and Optimzation Programs

  5. I've decided instead to just bypass WordPress' editor altogether and edit the image externally

    That's definitely the way to go. Best wishes with your blogging.

  6. Yeah, I did that, but had just been hoping that I could use the built-in one. It does seem odd though that WP has an image editor that doesn't work. I could understand if it wasn't very exact, but it seems like for me, it won't do -anything-. This is honestly the first time I've ever had trouble with something in WP.

Topic Closed

This topic has been closed to new replies.

About this Topic