Need help? Check out our Support site, then


Featured image problem!

  1. Why is my featured image (selected and saved to my posts) not appearing properly when published in Facebook? Even though I selected a featured image, this is the 2nd time WordPress randomly selected an image and used that to publish instead. Please advise - I'm now having to delete the post on Facebook and manually upload new images and a link. Thanks!

    The blog I need help with is hongkongfong.com.

  2. Hi there - We've had a couple of reports of this, and we're trying to narrow down what is happening. Can you please link me to the specific posts where the featured image hasn't been used, and can you also please link me to your Facebook page (if public) so I can see how the posts actually appeared?

    If your FB page isn't public, please make screenshots of how the posts appear there and upload them to your Media Library so I can look. Here are instructions for how to make a screenshot: http://en.support.wordpress.com/make-a-screenshot/

  3. Hi - it was the last 2 posts:

    http://hongkongfong.com/2013/09/23/fly-me-to-the-moon-the-mid-autumn-lunar-festival/
    (used the 17th image instead of the 5th, in the FB publication notice)

    http://hongkongfong.com/2013/09/15/a-surreal-step-back-in-time-crawling-through-the-cu-chi-wartime-tunnels-in-vietnam/
    (used the 6th image instead of the 2nd, in the FB publication notice)

    My FB page is public:
    https://www.facebook.com/deb.fong.1

    But I deleted the publication notifications for those 2 posts, as I was not happy with how they appeared. I manually posted as my 'status' instead and uploaded my own photos.

    The publication notifications looked exactly the same as normal, except the wrong photo was used in each case (as noted above).

    As a side note: is there any way to have them post with a full horizontal image on top of the link, instead of the small thumbnail square on the left with the link on the right? It seems to look this way in the FB iPhone app, but on the web FB page, it creates a small thumbnail instead. My images just don't always look great that way, and often times, they're cropped incorrectly so that nothing of interest even shows. It doesn't seem I even have the option to change the cropping prior to publication.

    Please advise,
    Deb

  4. Hi Deb - Facebook has recently made a change and is now looking for larger images to pull. When I look up http://hongkongfong.com/2013/09/23/fly-me-to-the-moon-the-mid-autumn-lunar-festival/ with Facebook's debugging tool, it displays one the photos in the post, but when I look up http://hongkongfong.com/2013/09/15/a-surreal-step-back-in-time-crawling-through-the-cu-chi-wartime-tunnels-in-vietnam/ it says that the images are not big enough - it's looking for one that is at least 200x200.

    If you want to control which image Facebook displays, please try setting a large "featured image" for your posts. Here are instructions for how to set a featured image: Featured Images

    It's not possible to change the thumbnail and blurb as it appears on Facebook, since that has to do with how Facebook displays things.

  5. Hi - from what I can see, there is no way that can be the reason. For both (and all) posts, I just confirmed when rechecking the featured image I've set and saved, that the size of those images is 1503 x 1000 (it even states as such on the WordPress attachment details). For whatever reason, although I've not had this problem previously with any other posts, a completely different image (SAME size as the featured image I have tried to set) is being substituted.

    Please advise.

    Also, how can I insert a Facebook like button for INDIVIDUAL posts (rather than just as a sidebar on various pages)?

    Deb

  6. Hi Deb - I'm not sure why Facebook is showing your sidebar image, since we're sending it the correct image. We have limited control over what image Facebook chooses to share, but I've reported this to our developers, and I'll keep you posted when I have more information.

    You can check which image Facebook is recognizing for each post by entering the URL in their tool here: https://developers.facebook.com/tools/debug

    If you choose the "Official buttons" style of sharing buttons here, it will make your Facebook button a like button, and will add a count to it: https://hongkongfong.wordpress.com/wp-admin/options-general.php?page=sharing

  7. Great tips, thanks! It's weird, as the images I set to be featured images show up in the debug tool - but they still displayed incorrectly when I published. Don't understand this. I changed the image size (smaller, actually) for my last post yesterday, and it worked properly. Not sure why. In any case, I have 2 other questions for you.

    1) When I go to the debug link, I see the following errors:
    Like Button Warnings That Should Be Fixed

    Admins And App ID Missing: fb:admins and fb:app_id tags are missing. These tags are necessary for Facebook to render a News Feed story that generates a high click-through rate.

    What does this mean? What do I need to do in WP, if anything?

    2) Separate question: is there a way to add an arrow button or 'go to top' button on my individual posts, to make it easier/faster for viewers to scroll up? Some of my posts are quite long with images, etc.

    Thanks!

  8. fabianapsimoes
    Staff

    Hey Deb -

    What does this mean? What do I need to do in WP, if anything?

    Nope, and don't worry: This won't affect your site or sharing features by any extent. These tags are just stuff Facebook can use to generate metrics.

    2) Separate question: is there a way to add an arrow button or 'go to top' button on my individual posts, to make it easier/faster for viewers to scroll up? Some of my posts are quite long with images, etc.

    Sure thing! Here's how to do this using your Text Editor: http://en.support.wordpress.com/splitting-content/page-jumps/#sending-readers-to-the-top

    If you have any questions, just let me know and I'll be happy to help :)

Topic Closed

This topic has been closed to new replies.

About this Topic

Tags

No tags yet.