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follow blog email confirmation not working

  1. susannagal
    Member

    I tested the follow blog on our blog and received no confirmation email. I've tried 2 different email addresses and checked the spam folders too.

    Our blog is normally set to private, but I made it public so that I could test the follow functionality. I'm not sure if this has anything to do with it. http://hslref.wordpress.com/

    Other people seemed to have the same problem:
    http://en.forums.wordpress.com/topic/follow-my-blog-not-working?replies=12

    The blog I need help with is hslref.wordpress.com.

  2. kathrynwp
    Happiness Engineer

    Could you please provide 3-4 emails that did not receive the confirmation so we can trace them down in our system? Thanks.

  3. susannagal
    Member

    [email redacted]

    these two are already 'followers' of the blog, so I thought maybe that's why they didn't work. So I tested this one too:

    [email redacted]

  4. kathrynwp
    Happiness Engineer

    [email redacted] - this address is an active subscriber on your site and was last sent an email update from our system on 2012-12-12 17:59:03 UTC. If they did not receive the email you could have them contact their systems administrator to find out if emails from WordPress.com may be being blocked.

    [email redacted] - is not listed as a subscriber to any WordPress.com sites at the moment, either pending or confirmed.

    [email redacted] - this person has not confirmed their subscription so it is still pending. They'll need to activate their subscription in order to start receiving emails. You could try checking your spam folder to see if might be there.

    Just let me know if you need anything else.

  5. susannagal
    Member

    @kathrynwp, thanks! Seems to be working now. Is there anyway you can remove the emails from my post and yours? Someone is telling me they can see them, even though they're redacted.

  6. kathrynwp
    Happiness Engineer

    greenpetburial - thanks very much for the heads-up. I'm hiding your message but will report this to our developers.

    susannagal - glad to hear things are working. I've removed the emails as requested.

    I'm closing this thread now, but feel free to start a new one if you have further issues.

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