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followers

  1. magwp
    Member

    My blog is not sending my followers an email update when I put up a new post. And it is not posting to Twitter or Facebook either.
    Blog url: http://margaretmerrilees.wordpress.com/

  2. kardotim
    Happiness Engineer

    Your followers can change the notification settings themselves at http://wordpress.com/#!/read/edit/, whether they want to receive an e-mail update or not.

    Can you also try resetting the connection to Facebook and Twitter, following the instructions on this page?

  3. magwp
    Member

    I have followers who have registered to get an email update - but it is not happening.
    Thanks.

  4. timethief
    Member

    Are these followers WordPress.com members? If so may we have their usernames for Staff investigation purposes please?

  5. timethief
    Member

    And it is not posting to Twitter or Facebook either.

    Hi there,
    1. Try flushing your FB cache but disconnect from FB first http://umairj.com/146/how-to-clear-facebook-shares-cache/
    2. Try the full reconnect procedure again detailed at http://en.support.wordpress.com/publicize/#reconnecting-facebook including step 3 (removing the FB app), which is probably the most important step.
    3. Try the full reconnect procedure again detailed at http://en.support.wordpress.com/publicize/#reconnecting-twitter for Twitter
    4. See also publicize troubleshooting http://en.support.wordpress.com/publicize/#troubleshooting

  6. magwp
    Member

    One is nickypage - she is listed as a WP follower and says she asked for email notification.
    When it didn't seem to be working I also listed myself as a follower and I am listed under Email followers - [email redacted]

  7. timethief
    Member

    Thanks for the information. Staff can read the redacted email address though we can't.

  8. kardotim
    Happiness Engineer

    What does the option 'Get new posts by e-mail' say next to your blog name at http://wordpress.com/#!/read/edit/ ? It should be set to either weekly, daily, or instantly.

  9. magwp
    Member

    It is marked 'instantly'.

  10. kardotim
    Happiness Engineer

    You only get an e-mail notification when you publish a new post. As far as I can see http://margaretmerrilees.com/ hasn't been updated since 2011.

  11. magwp
    Member

    I have been publishing a new post every week for the last month or so. I do that by replacing the text of the previous post. Maybe that doesn't equal 'publishing'??

  12. kardotim
    Happiness Engineer

    What's the link of your new post, because I can't find it.

  13. magwp
    Member

    My new 'post' is the new text (renewed each week) on the lower part of my home page at http://www.margaretmerrilees.com
    The more I think about it the more it seems that's probably not a 'new post' - and so no-one is notified. I need to delete the old post and put up a new one each time. (I don't want it running on and on.)

  14. kardotim
    Happiness Engineer

    I see. Changing text won't send out notification. You really need to create and publish a new post through this page in able for your followers to receive a notification.

  15. magwp
    Member

    Thank you so much for your help in thinking it through!

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