Need help? Check out our Support site, then


getting my [email redacted] email to work

  1. sonnysgardening
    Member

    Hi there, I received below from CrazyDomains who supply my domain name. I don't understand what I need to do on WordPress to fix this. Please advise. My email is [email redacted].
    I can be contacted on mobile +61 (0)430016001. My name is Alex, I'm Sonny's partner and do all the admin including the web site. Thanks

    Crazy Domains
    Feb 18 (5 days ago)

    to me
    Hello Client,

    This is because your domain name is pointing entirely to
    wordpress. You will need to contact wordpress and ask them
    to point the following:

    mail.sonnysgardening.com.au as A record to 27.124.119.225
    and your MX record simply to mail.sonnysgardening.com.au

    Thank you for your email.

    For further queries and assistant please feel free to contact us.

    Regards,
    Robert
    Customer Care (AU)

    Crazy Domains
    Customer Support

    E: [email redacted]
    W: http://www.CrazyDomains.com.au

    -----------------------------------------------------------------------

    The blog I need help with is sonnysgardening.com.au.

  2. sonnysgardening
    Member

    Hi auxclass,

    Thanks for that. I tried the instructions. A friend had already put some info in that wasn't redirecting. I left that in and added

    mail.sonnysgardening.com.au as A record to 27.124.119.225
    and your MX record simply to mail.sonnysgardening.com.au

    into the mix. Except MX required a number of some sort so I just put 10. I'm really lost and frustrated.

    The fact that I have paid for a domain name and have paid WordPress for something, not much, I would expect a little more assistance. Still I'm learning lots as I blunder around.

    Just thankful I never changed our advertising to reflect [email redacted] just sticking with the gmail for now.

    Lol. thanks again

  3. Formatting the records is very critical and not always obvious

    If you put EXACTLY what you have put into your blog here - post the info between the "code" tags at the top of this window -

    I will flag this for the staff to help or another person in the forum might also help - when I moved my email I had to get extra help - the staff is a bit backed up at this point so they might be a bit slow to respond

  4. sonnysgardening
    Member

    Hi auxclass. Thanks. Don't mind waiting for them to contact me if I know they will.

    Below is what I get when I click edit DNS. I have emphasised what I just added. The remainder my friend put in. Also the A record changed to what is below even though I typed in mail.sonnysgardening.com.au Any help appreciated.

    CNAME email email.sonnysgardening.com.au.
    A mail 27.124.119.225
    CNAME mail pop.sonnysgardening.com.au.
    MX 10 mail.sonnysgardening.com.au.
    MX 10 mailstore1.sonnysgardening.com.au.
    MX 0 smtp.sonnysgardening.com.au.

    Thanks
    Alexis

  5. The priority numbers which you entered for the MX records may not be correct.

    In this case, I recommend double-checking all of the entered records with your email provider.

Topic Closed

This topic has been closed to new replies.

About this Topic