Thanks for the response. I went to the link you provided and got a VERY long page full of text and symbols. Since I don't speak HTML, I can't say with any certainty that there's a lot of HTML in between the legible text. The problem is there's a large pink box at the top of the page telling me there's an error on the page: error on line 307 at column 325: Encoding error. That ends that lead!
As to customer support, their answer was swift and succinct: "We can't help you with that." And that ends THAT lead!
Thanks for trying,