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How can I make the WYSIWYG text screen my default like it used to be?

  1. When I'm drafting a post, I usually work with the WYSIWYG text screen rather than HTML and I always have the kitchen sink in view. But over the last couple of days every time I save the draft it defaults back to the HTML screen and the kitchen sink goes away and has to be selected again. It's annoying. What can I do to prevent this happening?

    The blog I need help with is anzlitlovers.com.

  2. Hmm, I've just experimented and discovered that this problem doesn't occur if I use Firefox.
    But I don't like Firefox *sigh*. Or Chrome.
    PS If I try to add a tag to this post, a popup asks me if I want to leave the page...there seems to be no way around it to add a tag.

  3. Missing visual editor > http://en.support.wordpress.com/missing-visual-editor/
    Editors > http://en.support.wordpress.com/editors/

    If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

    Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

    If you are running one of the browsers and versions listed at http://browsehappy.com please do these four things:

    1. Try clearing your browser’s cache: http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

    2. Make sure that you have third-party cookies and JavaScript enabled http://www.google.com/adsense/support/bin/answer.py?answer=12654 and http://en.support.wordpress.com/third-party-cookies/

    3. Try with all browser extensions or add-ons temporarily disabled.

    4. Try enabling HTTPS: http://en.support.wordpress.com/https/

    If it’s still happening, let us know exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/ and also post any error reports you get.

  4. I'm running IE 10, the latest, which is listed at happybrowse.
    Mysteriously, without me changing anything, the problem has suddenly fixed itself but the Kitchen Sink still has to be dropped down manually every time I open the software.

  5. Thanks for letting us know you are now up and running. I'll tag this thread for a Staff follow-up re: what you report. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  6. Thanks, Time Thief, I did subscribe to the thread (always do) from the outset.
    What's a reasonable time to wait these days at WP? Just wondering because when there's a wait (especially when I could not tag this post because the screen wouldn't let me) I always wonder if I've done something wrong e.g. with this one I can see from your reply that if I'd searched the forums using 'missing visual editor' instead of 'WYSIWYG text screen', I might have found an answer already there, and I guess busy people responding to a zillion queries might well have thought, ok we've covered that problem.
    BTW I'm still interested in my original query on your blog i.e. do staff routinely road-test their improvements on IE as well as on the other browsers before releasing them?
    Thanks for your help, much appreciated:)

  7. I don't know what the time frame for responses from Staff is. None of us Volunteers know the answer to that. I know there are always Staff working behind the scenes every day of the week. What I observe is that on weekends there is very little visible Staff presence on these peer support forums and I'm not clear why that is, as one would not expect that a blogging host like WordPress.com with Staff all over the globe would have a "weekends off" Support Staff schedule.

    BTW I'm still interested in my original query on your blog i.e. do staff routinely road-test their improvements on IE as well as on the other browsers before releasing them?

    Yes, of course, they test.

    I don't know what you mean by "my original query on your blog" . When I have time to get to my blog I'll check for it. However, do know that I spend hours here every almost day and I don't like getting support questions in comments on my posts.

  8. Sorry ...

  9. Are you using Windows 7? Lots of people who are using it are now reporting problems.

  10. Yes, but I've been using Windows 7 for ages, and the problems above are recent.
    Besides, that's not the issue. If Windows brings out a new operating system then WP tweaks the WP software to make it work with whatever is new, just as they are continually tweaking WP software to suit new versions of the browsers that they support. Ok, there's going to be a transition period when things might not work perfectly and users like me will send friendly requests letting the WP people know what problems there are, but Windows 7 has been around for ages.
    I suspect that the current problems have more to do with V10 of IE than Windows 7, but it doesn't help when a problem goes unanswered for almost a month - and that kind of delay is new for WordPress. (I've lost count of the number of times I've recommended WP to friends using that other blogging service, *because of* the good support, but it's not as good as it was.
    If not for Volunteer TimeLord's help here, I'd still be wondering what was going on, and I wouldn't have a clue how to solve it.

  11. Yes, yes EVERYONE says "but the problem is new."

    That doesn't mean that it's not the problem.

    Windows 7 has upgrades and WordPress.com also has upgrades that are happening all the time and sometimes one or the other will change things and it won't work with the latest version of the other. This is standard for two independent producers of software, and then the staff have to get in and fix it.

  12. Yes, true, you are right, I'd forgotten about the endless upgrades LOL. It's for that reason, isn't it, that the hapless consumer is caught in the middle and relies on both of them to have a responsive support system that enables easy reporting of problems by the consumer and then a reasonably prompt response by the support service.
    That's really why I asked about the time frame. I don't like to be unreasonable, and I really have no idea what's a reasonable time frame and what's not. All I can go on is that until quite recently any queries I had got a response within 2-3 days, so three weeks seems like a long time when there isn't even a response that indicates that my query has been read, or even better, says, yes, we know about this problem, please be patient, we're working on it'. But then, I don't know if WP has enough staff, or if there have been cutbacks, or if this or some other problem is really complex...

  13. They are in a hiring frenzy, I assure you (I personally know five people who've gotten interviews) so they're working on it. I don't think the Windows 7 problem was identified until a few days ago, though.

  14. Hi there,

    Sorry for the delayed response and thank you for your patience.

    Can I ask you to do a few things to see if we can get your default editor settings reset.

    1. Close all open browser tabs and completely quit your browser
    2. Open your browser back up and follow the appropriate steps to Clear Your Browser's Cookies and Cache
    3. Make sure only one window with a single tab is open for your browser, and open either a new post or go to the admin page to edit an existing post.
    4. Make sure that the Visual Editor tab is selected and that the Kitchen Sink is showing
    5. Publish or save the post

    After you follow these steps, the Visual Editor with the Kitchen Sink visible should be your default editor settings.

    Please let me know how this turns out.

    Thanks, Michael

  15. Yay, it works!
    Thanks, Michael:)

    PS Your instructions are very clear and easy to follow *raises wine glass to toast WP support staff*

  16. Awesome! I'm glad I could help. Happy blogging!

  17. Why does my text not actually appear as typed: eg spacing takes on a life of its own when published. But only sometimes . I have always found this problem with CMS and its very frustrating!

  18. HI Gershon, I'm not a WP support person, but I've had this problem and it's usually because I've pasted text in from somewhere else. Click out of the Visual Editor and into the Text editor where you can see all the HTML and look to see if you've got code there that doesn't belong.

    The way I do this is to identify a bit of text that *is* how I want it to be, and then compare that to other bits of text that are formatted incorrectly.

    Common culprits are <div> (just delete it all including < and >) and also long strings about fonts (size, colour, font etc).

    If all else fails just delete all the HTML and then go back to the Visual Editor and reformat using the kitchen sink buttons.

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