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How come my colleague's account activation email will not come through?

  1. awachler
    Member

    I am trying to get one of my colleagues set up on our WGAInsureblog with a username. The email that is supposed to come through to allow him to activate his new account has not come after 24 hours and I am wondering if someone can help with this. We just need to get the email through so he can activate it and then have his username set up on our blog.

    Thanks

    The blog I need help with is blog.wgains.com.

  2. timethief
    Member

    This thread has been tagged for Staff attention. Please be patient while waiting.

  3. macmanx
    Staff

    We don't have any pending or active signups under WGAInsureblog.

    Please feel free to try registering again.

  4. awachler
    Member

    I have tried re-registering and it won't let me use his email address because it says that it is already in use. We have checked his inbox thoroughly and there is no verification email from WordPress anywhere. We need this issue resolved as soon as possible, so please let me know if you can reset it and make the email address available again or try resending the verification email again. Immediate help would be much appreciated.

    Thanks

  5. macmanx
    Staff

    What is the email address?

  6. awachler
    Member

    [email redacted]. Another one of my colleagues is expecting an email to reset her password. That email also never came, but should have gone to [email redacted].

  7. timethief
    Member

    Providing the email address in the usual format means that the forum software will redact it. No one except Staff can see it.

  8. awachler
    Member

    I"m very confused. can you just help me get this email so that we can verify his account please??

  9. macmanx
    Staff

    Ah, Marcus registered the username as marcusjanus, not WGAInsureblog.

    I have removed the pending registration for our system. Please have him try again.

    For the other, have her go to https://en.wordpress.com/wp-login.php?action=lostpassword and click "Need More Help?"

  10. timethief
    Member

    Staff are trying to help you. Please read what macmanx posted above and answer him.

    What is the email address?

  11. macmanx
    Staff

    I got the email address already. I'm one of the few who can see them.

  12. timethief
    Member

    Sorry about the overlap above.

  13. macmanx
    Staff

    Not a problem. :)

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