Need help? Check out our Support site, then


How do I check site redirect settings? Currently not working.

  1. We've set up the site redirect without success. InMotion is the domain registrar, and the DNS settings appear correct (ns1.wordpress.com and ns2 & ns3). Would appreciate any help with what to look for in configuraration, or if there's a way to clear and reset. Many thanks,
    -Brian

    The blog I need help with is www.fullypresentwithyou.com.

  2. Domain Name: FULLYPRESENTWITHYOU.COM
    Registrar: MELBOURNE IT, LTD. D/B/A INTERNET NAMES WORLDWIDE
    Whois Server: whois.melbourneit.com
    Referral URL: http://www.melbourneit.com
    Name Server: NS1.WORDPRESS.COM
    Name Server: NS2.WORDPRESS.COM
    Name Server: NS3.WORDPRESS.COM
    Status: ok
    Updated Date: 03-may-2013
    Creation Date: 12-feb-2013
    Expiration Date: 12-feb-2015

  3. Site Redirect or Domain mapping?

    What do you want to do?

    What is the base WordPress.COM blog also that you need help with?

  4. @auxclass
    Just saying g'day to you. :)

  5. Morning Morning @TT - sunny and 70's down here - hope the sunshine reaches north to your area :) great sailing yesterday

  6. Thanks. We'd like to do domain mapping. The base blog is fullypresentwithyou.wordpress.com, but with the domain subscription set up it keeps bouncing over to the nonfunctioning fullypresentwithyou.com.

  7. @auxclass
    It's outrageously beautiful here at 20 degrees C and heading for a record breaking week of high temperatures. Alleluia!

  8. @vtwebguy
    I beg your pardon for intruding.

  9. No prob - helps lighten the tech aspect.

  10. No Domain Mapping Found

    There is no domain mapping upgrade for fullypresentwithyou.com

    Did you follow these instructions?

    http://en.support.wordpress.com/domains/map-existing-domain/

    Were you charged for the Domain Mapping?

    Dashboard >> Store >> My Upgrades >> is Domain Mapping shown?
    Dashboard >> Store >> Billing History >> Is your purchase listed?

  11. I'd just turned the domain mapping off to see if I could call up the existing site. Sorry if that made things more difficult. Just toggled it back on and see:

    Site Redirect: http://www.fullypresentwithyou.com
    Purchased by zeuszoe
    Status: Active
    $13.00
    USD per year
    $0.04 per day

    I see nothing in billing history, but this purchase was completed by zeuszoe, who is also an admin on this account.

  12. It looks like the purchase failed - I have flagged this for the staff to review the account - they have a good record of making sure you get what you paid for

    To help the staff - what is the base WordPress.COM blog you need the domain mapping for? (your-blog.wordpress.com)

  13. The base wordpress is fullypresentwithyou.wordpress.com. Thanks for the help - much appreciated!

  14. We have no record of fullypresentwithyou.com being mapped here. Did you receive a receipt from us?

    If not, you can map it by adding it via Store -> Domains in your blog's Dashboard.

  15. Hi, @macmanx. The original domain mapping was paid for by a later-added admin on the site, and the page indicated that it had gone through, although the mapping wasn't working. Here's her confirmation email:

    -----Original Message-----
    From: WordPress.com Upgrades [mailto:help@wordpress.com]
    Sent: Wednesday, May 01, 2013 9:27 PM
    To: Higgins, Geri Ann.
    Subject: WordPress.com Payment Receipt

    Your WordPress.com Upgrade was purchased successfully.

    Item: Site Redirect for http://fullypresentwithyou.wordpress.com
    Cost: $13.00

    ==============================

    TOTAL: $13.00
    Purchased By: GeriAnn Higgins
    [removed]

    -------------
    I went in this morning and completed another transaction and now the mapping works fine. (Is that because I'm the primary account holder?) Anyway, is it possible to get her card credited? The blog shows two mapping entries. Perhaps the "help" email address?

    Many thanks,
    -Brian

  16. That's a Site Redirect upgrade, not Domain Mapping, that's why it didn't work. ;)

    I have canceled and refunded the Site Redirect upgrade based on the transaction ID you provided.

  17. Excellent! The mystery is solved. Thanks so much for your help.

  18. You're welcome!

Topic Closed

This topic has been closed to new replies.

About this Topic