Need help? Check out our Support site, then


How do I make my external domain work with my existing blog?

  1. I have added a "site redirect" to my account. I have updated my domain's nameservers to WordPress's nameservers. When I visit that domain, I either get a DNS error, or my domain register's page saying "this domain is registered and parked".

    Whilst I'm waiting for the DNS to sort itself out, do I set my domain as the primary domain, or do I leave it at my WordPress URL? If I set my domain (imwithyou.me) to be primary, requests to imwithyouclapton.wordpress.com redirect to imwithyou.me which is still throwing DNS errors, meaning that neither URLs are working.

    I'm reticent to set my external domain as the primary for now, as it's killing both URLs, but do I need to do that in order for the DNS to eventually sort itself out?

    I have hesitations with the wording of this function - it says "redirect to your domain", but at present, there is nothing at that domain, but there *is* something back at imwithyouclapton.wordpress.com. Will my blog eventually appear at imwithyou.me now that I've changed the nameservers to WordPress's, or do I need to set imwithyou.me as the primary domain in order for that to happen?

    I'm probably overthinking this, but I'm just wary of redirecting the imwithyouclapton.wordpress.com URL to imwithyou.me whilst there is still nothing working at imwithyou.me.

    Please clarify! :)

    Cheers,
    Marc

    The blog I need help with is imwithyouclapton.wordpress.com.

  2. You should have purchased domain mapping not site redirect. See http://en.support.wordpress.com/domains/map-existing-domain/ for instructions.

    You should be able to cancel the redirect and get a full refund.

  3. I just looked - I followed (from what I can tell) the instructions to add a domain mapping, it was simply "Add domain to blog". I just have no idea why it's coming up as a site redirect rather than a mapping.

    If I go to add another domain to the blog, it gives me the same instructions as I previously used, so I can't see how I ended up with a redirect instead of a mapping.

    I'm rather confused :/

    This is a paid upgrade and I'm stuck in a support loop - it tells me to log in to contact WP, then when I log in, it redirects me back to the support homepage. When I try to contact them, it tells me to log in again, ad infinitum.

    Does anyone have a domain mapping? What does it say in brackets after their domain on the "Domains" page?

  4. That's how I want mine to look :/

    Did you do yours through the "Add domain to blog" button?

  5. It was years ago but I am pretty sure I did

  6. Hrm, thanks. Someone else purchased the "add domain" thing on our blog, so I might get them to cancel it and try again. Thanks for your suggestions!

  7. another problem is that it can take 24 to 72 hours for changes to reach the far corners of the internet - changes usually start after a few hours - but during this time frame results can be erratic visiting your blog

    I have also flagged this for the staff to review you account to make sure you bought the proper Upgrade

  8. Yeah, I'd begun to suspect it was a DNS update issue, but the wording around "site redirect" worried me in that it was never about to work. My domain page certainly doesn't look like tandava108's, above - it has "Site Redirect" in brackets after the domain, and there's a section at the bottom where I can enable/disable the site redirect.

    I'd asked the blog owner to buy "add domain" thing, and I had thought it was the right thing for him to get, but he may well have clicked buttons I didn't ask him to click :)

    Thanks for flagging - I really can't see the difference in purchasing a site redirect vs a domain mapping upgrade, so if they can switch it over to the right thing, that'd be great.

    The nameservers have already been set up at the hosting company - is that generally all that is needed to be done at that end? Or do I need to start adding zone records, even if the nameservers have been changed to WP's?

    I appreciate your time, thanks for this.

  9. http://imwithyou.me/ is a Domain Mapping upgrade and appears to be working properly.

    When a domain is registered or altered, there is a process called propagation, where information about the domain name is passed to internet service providers all over the world. This process can take up to 72 hours (though usually much less). During that time, you may also receive a warning message in your browser about "redirect errors". Unfortunately, we have no control over this as it all depends on how often your internet service provider updates their records. Please rest assured that everything is proceeding normally with your domain.

    If you still have trouble viewing the site after 72 hours has passed, please try clearing your browser's cache and cookies:
    http://en.support.wordpress.com/browser-issues/#clear-your-cache-and-cookies

    If that doesn't work, try clearing your local DNS cache:
    http://www.opendns.com/support/article/68

  10. A staff member was able to switch the purchased upgrade from site redirect to domain mapping, and all works just fine. Thanks everyone for their time and advice :)

  11. You're welcome!

Topic Closed

This topic has been closed to new replies.

About this Topic

Tags

No tags yet.