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How do I renew my domain name?

  1. claypoolfamily
    Member

    I have been directed to contact support to renew my domain name but cannot find how to do so.
    Blog url: http://claypoolfamily.wordpress.com/

  2. Your domain expired on May 17, 2012.

    I have flagged this thread for Staff attention; please be patient while they get back to you.

  3. Hi there,

    The domain claypoolfamily.com expired on May 17, 2012 and is currently in redemption. This means that the domain is deactivated, but has not yet been fully released. During this time, you can still renew this domain, but the process is more complicated than a regular renewal.

    If you'd like to renew your ownership of this domain, you have several options:

    1) We can renew the domain for you through our registrar. This costs $98, which includes $18 for the domain, and an additional cost of $80 for a late renewal. We have no control over this additional cost, as it is levied on us by our domain registrar. If you would like a private registration, there will be an additional $8.00 cost.

    2) Try to register the domain through a domain back-ordering service, such as Pool (Registering starts at $60 with Pool) http://pool.com/

    3) Wait until the domain is out of redemption and becomes available for registration again. Then, you can register it again for the regular price of $18 (or $26 for a private registration). This would run the risk of the domain being registered by someone else before you, or the domain not being released for registration at all. The exact redemption period and the release of the domain are at the discretion of our domain registrar and we can't control it.

    If you want to have the best chance of getting your domain back, your best bet would be the first option. If you choose this option, please reply to this message letting us know. We will then send you a request for payment via PayPal and will contact our registrar on your behalf, asking to restore the domain.

    Please note that time is of the essence here. Because your domain is very close to being cancelled, it may no longer be possible to recover it. If you pay for renewal and we are unable to recover the domain, you will be fully refunded.

    Let us know how you'd like to proceed, and if you'd like to go with option 1, please confirm whether you want a private registration. You can learn more about private vs. public registrations here:
    http://en.support.wordpress.com/domain-mapping/register-domain/#public-versus-private

  4. claypoolfamily
    Member

    I would like to renew my domain name through your registrar for $98. Please send instructions for payment.

  5. claypoolfamily
    Member

    I do not need a private registration.

  6. Hi there - I've sent you an email with further instructions.

  7. I paid for the bundle after my domain expired & I cannot access any of my features! I even chose a new domain name & have sent an email to WordPress & no answer! It has been 2 days & I need help. I feel cheated out $99. Please help me !!!!'nn

  8. Hi giftsfromgodministry - I'm sorry for the delay in responding to your request, we have an unusually high volume of tickets right now and are responding in the order we received them. Thanks very much for your patience.

  9. claypoolfamily
    Member

    This is the transaction ID for the PayPal transaction for $98 to renew the domain claypoolfamily.com. Transaction ID: 37Y04226E4043654F

  10. Thank you for confirming. I will request redemption of your domain from our registrar and they will let us know if it can be released.

  11. Hi there, your domain has been restored to your account and your site is once again visible here: http://claypoolfamily.com/

    If you need anything else just let us know.

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