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How to cancel upgrade but keep included domain name

  1. Hi,

    I upgraded to the WordPress.com Premium account which included a domain.
    I regret the upgrade and would like to cancel it, but I want to keep the domain name http://www.thefoxhabitat.com which was included.
    I found how to cancel the upgrade, but since the domain name was included I'm afraid this will delete the domain name as well, which I really don't want to happen.
    What should I do?

    Thanks in advance,
    Ine

    The blog I need help with is thefoxhabitat.com.

  2. thistimethisspace
    Member

    I'll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

    If you cancel a domain, it is held by the domain registrar and may be sold in auction or otherwise made unavailable to you.

    If you wish to use it with a different hosting platform, in most cases all you need to do is update the nameservers http://en.support.wordpress.com/domains/domain-management/ For a few platforms they require a bit more assistance (A Records/CNAMEs), so if that's the case in your situation, just let Staff know what needs to be updated and we'll take care of that for you.

    You can also transfer the domain to a different registrar. There is no cost to do so but the new registrar will likely require you to renew it for at least one year with them.

    Provided you are logged in under the same username account that purchased the upgrades, you ought to be able to request a refund from your dashboard > Store > My Upgrades

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, http://en.support.wordpress.com/domain-mapping/cancel-domain/ and Guided Transfers.
    http://en.support.wordpress.com/upgrades/#refunds
    Note: It takes from 1 - 2 weeks for the refund to be received.

  3. I have removed the premium upgrade, but left your domain registration intact. I have issued you a refund of €58, which is the cost of the bundle package minus the domain.

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