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how to get the add media button to work?

  1. the add media button freezes my screen and the website stops responding

    The blog I need help with is thecaterpillargirl.wordpress.com.

  2. That sounds like either a browser related issue or a connectivity issue.

    If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

    If you are, please do these:
    (1) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

    (2) Make sure that you have third-party cookies enabled and JavaScript enabled
    http://en.support.wordpress.com/third-party-cookies/
    http://www.google.com/adsense/support/bin/answer.py?answer=12654

    (3) Try with all browser extensions or add-ons temporarily disabled.

    (4) Try enabling HTTPS: http://en.support.wordpress.com/https/

    If you are not successful let us know:
    How you areconnecting to the internet and to WordPress.com;
    Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
    And, also post any error reports you get.

  3. Thank you for your suggestions. I tried them all, and still nothing worked. I am connected to the internet through wireless at my home. My browser is IE, and it is the latest version. No error reports come up. As soon as I hit the Add Media button, nothing happens. I do not see a scroll down bar, the screen just freezes and my browser says that WordPress has stopped responding.

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