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How to populate images associated with posts to Facebook page?

  1. When I set up PUBLICIZE 9 days ago it worked PERFECTLY. It ported my pictures accompanying my posts to FB with no problem. In the past 48 hours my FB page is now littered with an UGLY glyph that I cannot get rid of. You can view it here: http://www.facebook.com/ShiftFrequency

    In the meantime if I simply copy the post link and paste it into FB it issues the image associated with the article perfectly. I do not know how to fix this. I am even willing to turn off images and have nothing appear but the written post but there is no PUBLICIZE option to turn off images.

    Please assist me if you can.

    Thank you.

    Gillian Grannum

    The blog I need help with is shiftfrequency.com.

  2. I submitted one of your posts URLs to http://developers.facebook.com/ which debugs the thumbnail image. Choosing the thumbnail is entirely up to Facebook and we have no control over that. They seem to employ the use of a very strict set of criteria when choosing the image, which can sometimes lead to no image or the "wrong" image.

    Can you try resetting the connection to Facebook, following the instruction on this page?

  3. We're sorry about the glitch. Our developers have made live a fix for the Publicize issue.

    For posts that aren't published yet, Facebook should, starting now, display the correct image.

    For any existing/previously shared/Publicized posts, try putting the link into the Facebook debugging tool to clear Facebook's cache for that specific URL.

  4. Thank you very much, Kardotim and Kathrynwp. The error has been corrected and the posts are populating with pics once again. You assistance is greatly appreciated.

    Blessings,
    Gillian

  5. kathrynwp I have had this same issue.

    When you say that the developers have made a live fix should that mean the issue is fixed in Jetpack 2.2? As I am still having the issue on new posts?

  6. I have tried one of the recent posts...

    http://blog.glenmoor.org.uk/2013/03/year-10-ready-to-teach/

    ...in Facebook Debugger and it seems to be showing the correct image

    but when I look on our Facebook page...

    https://www.facebook.com/GlenmoorSchool

    ...it is still using this image default gravatar image...

    http://1.gravatar.com/avatar/3c37792db0ce671809b94f5365aba2b7?s=80&d=&r=G

  7. Hello Purkle, I honestly don't know where the fix was made. My blog started updating the images correctly after I listed my difficulty here. Perhaps one of these kind folk can assist you with resolving your issue.

    Sorry I can't be of more assistance. I'm not a "techie." Blessings, Gillian

  8. Anyone able to help with this problem?

  9. Hi purkleturkle - the recent post on your Facebook page where I see a default Gravatar image is here:
    http://cl.ly/image/0a3x2J182i32

    That graphic is being pulled from the post here:
    http://cl.ly/image/1w0C0B1V2z1Q

    If you'd like a different image to be displayed, you can either:

    1) add an image to the post itself, or
    2) connect a custom avatar to Ms. Johnson's profile

    Let us know if you need further help.

  10. Hi kathrynwp

    Thanks for your help however that page you have looked at has changed since I had the problem, oddly all the incorrect avatars have now updated to the correct images here http://on.fb.me/Zormvy

    but I still have this issue on my other blog (blog is exactly the same in everyway). The images have not updated and are still showing the blue power button avatar!

    blog - http://blog.wintoncollege.org.uk
    facebook - http://on.fb.me/YcCQ9O

    Can you explain why facebook keeps grabbing this blue avatar and not the avatars or images in the post? What I can do to fix it?

  11. *edit (can't edit my post)

    I have but the facebook links the wrong way around

  12. Hi there - could you please provide a link to a specific recent blog post, and its corresponding Facebook update, so I can take a closer look at what doesn't look right in your recent Facebook shares?

    For example, this blog post:

    http://blog.glenmoor.org.uk/2013/03/cold-weather-good-for-something/

    Goes with this Facebook update:

    https://www.facebook.com/GlenmoorSchool/posts/168807426609605

  13. Thanks for the example. It looks like for some reason, we are not detecting the image in that post, as we are in the others.

    The other posts, where the correct image is being pulled in, either have a teacher bio at the end of the post, like these:

    http://cl.ly/image/3a1c2N3t130Y
    http://cl.ly/image/2S2x1d1c2K46

    ...or otherwise, there is a non-teacher image included somewhere in the post, like this one:
    http://cl.ly/image/1b232w2P0D03

    Let's confirm a few things:

    - how are you sharing posts on Facebook? Is it through the Jetpack Publicize sharing module?

    - how are you getting the small teacher photo to appear at the top left of posts, like this one here:
    http://cl.ly/image/1K1X3g1p0R0C
    Whatever method you're using here is apparently not correctly allowing us to pull in the image.

    - are you using a plugin to duplicate posts?

  14. Yes, I am Using Jetpack Publicize.

    Using Post Avatar to display an avatar on the main page as in your screenshot.

    I understand what you are saying however if you look at this last post which did not use an avatar on the front feed this is showing a loading wheel

    Blog Post - Main Page
    Blog Post - Single

    Facebook - Jetpack Publicize

    I am not using a plugin to duplicate posts.

  15. I had a look at your site, and it seems that most of your latests post do not include any image. As a result, Jetpack doesn't include any Image Open Graph Meta tag to your site's <head>.

    Open graph meta tags are used by Facebook to gather information about your site. For example, in your latest post, you can find the following meta tags:

    <meta property="og:type" content="article" />
    <meta property="og:title" content="The most important document EVER for year 11 GCSE geography students " />
    <meta property="og:url" content="http://blog.wintoncollege.org.uk/2013/04/the-most-important-document-ever-for-year-11-gcse-geography-students/" />
    <meta property="og:description" content="The case study booklet, includes ALL the case studies you need to know for your terminal exam. The three topics you will be examined on are; Natural Hazards, Rivers & Coasts and finally Economi..." />
    <meta property="og:site_name" content="Winton College" />

    If Facebook doesn't find an image meta tag, it will crawl the page and look for an image: if it finds an image that's larger than 200px x 200px, it will be used on Facebook. If all images are smaller than the required dimensions, you will experience issues.

    The best way to solve the problem would be to insert an image into your post. Another solution would be to use a plugin that will add an Open Graph image tag to your posts, even when you choose not to insert any image into the post.

    You could use OpenGraph, but you can also look for other similar plugins in the plugin repository.

    I hope this helps.

  16. I am having the same issue with my blog: http://missionallendale.wordpress.com/

    I don't have it set to automatically Publicize. The problem (only started a few weeks ago) was when I copy/paste the url into my FB status -- no image shows/thumbnail shows up.

  17. @joeyespinosa I replied to your question in the thread you created here.

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