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I cannot log into my 'blackcitygirl' account - my phone was stolen. Please help.

  1. helpneededplease
    Member

    Hi there,

    I have been running a blog called http://www.blackcitygirl.com on the Modern News theme since January 2013. I paid and upgraded from the basic themes. I have a huge dilemma as I can't log into my blog due to the fact, I placed a 2 step authentication process on my blog via my phone and my phone has been stolen, and I can't log in without the phone. Is there anyway I can access my account? I can answer any security questions you wish, failing that I can give you the phone number which has the data for the 2 step authentication on it (even though I don't have it anymore).

    I signed up for this new account as I saw that you cannot receive support without having a WordPress account. Please help me log back into my 'blackcitygirl' account.

    I appreciate it, many thanks,
    I look forward to hearing from you,
    Editor Yvonne.

    The blog I need help with is lr3414p.wordpress.com.

  2. Click the link and complete the form for account recovery please. https://en.wordpress.com/wp-login.php?action=recovery

    I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond.

  3. Hi there!

    I have sent you a separate email to the address you listed for the username "helpneededplease" - please see that email for further instructions.

    Thank you!

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