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I can't access my blog Dashboard

  1. Hi,
    I am the owner of "zanzibaryetu.wordpress.com". For five (5) days I can't access my dashboard to upload anything; unfortunately I was directed to "salmazanzibar.wordpress.com". To me this is a strange.
    Whenever I insert username of "zanzibaryetu" and insert password *** am receiving wrong username/password.

    Please help me, cause I suspect someone hacked me from my original blog.

    Thank you

  2. Actually I'm receiving the following message: -

    User salmazanzibar Cannot Access the Dashboard Requested
    You are logged in as "salmazanzibar" and do not have the necessary privileges to access the dashboard for "". If you are not "salmazanzibar", please log out, and log back in with your username. If you are "salmazanzibar" and you need access, please ask an administrator of the site to invite you.

    If you reached this screen by accident and meant to visit one your own sites, here are some shortcuts to help you find your way.

    Your Sites
    Salmazanzibar's Weblog

    But when i opened my front end page I can see that I have already logged in....

  3. The blog http://zanzibaryetu.wordpress.com/ was deleted by its owner when the blog's address was changed to http://zanzibarkwetu.wordpress.com/

    salmazanzibar is not a user on either blog. You need to access it as the correct user, zanzibarkwetu.

  4. Thanks macmanx,

    I am the owner of that blog, i didn't change the blog's address. I'm suspecting someone hacked my blog.
    Even if i tried to log in by using zanzibarkwetu.wordpress.com as username still receiving wrong username/password.

  5. Could you please try using this link: http://wordpress.com/wp-login.php?action=lostpassword

    And enter "zanzibarkwetu" (not as zanzibarkwetu.wordpress.com) as the username?

  6. I have used the same username (zanzibarkwetu); but still the same problem, i can't get password reset link in my email account. I suspect the hacker redirect all emails to his/her email address.

  7. I don't see any recent email address changes on the account. When were you last able to access the blog? What was the last thing you did on the blog (e.g. approve/delete comment, change password)?

  8. I posted my last story on 14th August 2012, since then I can't access as admin. I didn't change anything apart posting the story.

  9. The email address on zanzibarkwetu hasn't changed since the account was registered and activate via email on November 2008.

    I recommend resetting your password again, and check all of the email addresses that you have access to. Please note that it is not the same email address as your salmazanzibar account.

  10. Okay macmanx, I will let you know if i'll succeed.

  11. Thanks Jenia for the help really appreciated, didnt know that Salma also initiated a thread here.I hope the issue will get a solution here.

    @macmanx
    Is this a known issue where a hacker get access to change blogs name and mess around ownership of the blog ?

  12. If you suspect a blog has been hacked and you can still log-in to the blog in question then:

    1. Go here > Users > All Users and delete any user that does not belong there.
    2. Disable post by email > http://en.support.wordpress.com/post-by-email/
    3. Disable post by voice > http://en.support.wordpress.com/post-by-voice/
    4. Change your blog password to a very difficult one > http://en.support.wordpress.com/passwords/#change-your-password
    5. Use a secure, encrypted connection to connect to your Dashboard. Under Users → Personal Settings, check the box that says “Always use HTTPS when visiting administration pages, and click Save Changes.
    6. Go to your email program and change the password to a very difficult one

    Read > http://en.support.wordpress.com/security/

  13. No, not a known issue, and I don't see any malicious activity on http://zanzibarkwetu.wordpress.com/

    Here's the timeline, if you're curious:

    November 2008: The username zanzibarkwetu was registered with the blog zanzibaryetu.wordpress.com.

    August 19, 2012: User zanzibarkwetu changed the blog's URL to http://zanzibarkwetu.wordpress.com/ and deleted the original.

    At no point was the email address on the zanzibarkwetu account ever changed, and neither salmazanzibar nor mrfroasty have ever had access to this blog.

  14. @macmanx,

    November 2008: The username zanzibarkwetu was registered with the blog zanzibaryetu.wordpress.com.

    The original blog was zanzibaryetu @google.I believe the user was also zanzibaryetu(notice the difference with zanzibarkwetu).

    Other points are pretty logic that mrfroasty never had access to that particular blog (I am only trying to help a friend, not a blog owner).

    Remarks:
    **I pretty much think it was weak login credentials is to blame in this particular case, that means no security issue related to all blogs.

    Lets hope that she can access her email acount and change the password to get back in bussiness as usual.

    Many thanks, I was running out of ideas on how to tackle this one!

  15. Ah, you're right I did miss that bit.

    zanzibaryetu was registered in November 2008 with the blog zanzibaryetu.wordpress.com

    Then, on August 19, 2012, the username was change to zanzibarkwetu along with the blog.

    But, at no time was the email address ever changed, so she should be able to reset the password for the zanzibarkwetu account.

  16. Hello,

    Salma told me that the email account(I also have access to this email in order to fix this problem) which was ascociated with the blog zanzibaryetu.wordpress.com was "[email address removed by jenia]" {technically I can not verify this due as I dont have access to the db}

    But using password reset this email account is taking me to a dummy blog "http://salmazanzibar.wordpress.com/" instead of zanzibaryetu.wordpress.com as intended.

    P:S
    **Could you please recheck this part of email addresses(if possible providing us the current email registered to "zanzibaryetu.wordpress.com").

    Many thanks for the support, really appreciated.

  17. This was posted by me (sorry forgot to change user :D)

    Hello,

    Salma told me that the email account(I also have access to this email in order to fix this problem) which was ascociated with the blog zanzibaryetu.wordpress.com was "[email address removed by jenia]" {technically I can not verify this due as I dont have access to the db}

    But using password reset this email account is taking me to a dummy blog "http://salmazanzibar.wordpress.com/" instead of zanzibaryetu.wordpress.com as intended.

    P:S
    **Could you please recheck this part of email addresses(if possible providing us the current email registered to "zanzibaryetu.wordpress.com").

    Many thanks for the support, really appreciated.

  18. zanzibaryetu.wordpress.com no longer exists, it was changed to http://zanzibarkwetu.wordpress.com/

    The email address you quoted is the address on your salmazanzibar account, not the address on the account which owns http://zanzibarkwetu.wordpress.com/

    This is why you always reset the password on salmazanzibar when you use it.

  19. @macmanx,

    Thanks, what I meant was email address registered to http://zanzibarkwetu.wordpress.com/.

    Currently we are bussy figuring out which email should we use to reset password, but any help would be really appreciated (but if it is against the odds, we will have to wait a bit while we are communicating with the person who was there in the initial setup of the blog).

  20. For security reasons, we don't share information about email addresses of our users. As stated above, that email has not changed since the account was created. So it would be the same email address that used to receive notifications about new comments on the blog, for example.

  21. Thanks jenia,

    I fully understands the security issues involved.

    That email valid registered to zanzibarkwetu, is it a valid ?.Please check it against tools like this one.

    Remarks:
    The timestamp of 19 august seems very suspicios to me as this is the day where zanzibaryetu blog && username changed....

    AND at the same timestamp it is the day where salmazanzibar was registered....

  22. The email address associated with the "zanzibarkwetu" account is a valid address.

    As @macmanx has indicated, the email address associated with this account has not changed since 2008. You should be able to use the "Forgot Password" tool to regain access to the account.

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