Need help? Check out our Support site, then


i can't change my private registration/contact info for domain

  1. we are trying to transfer vineoflife.net domain name to a new registrar... it requires unlocking, turning off private registration and then sending the authorization code to an email

    the problem is we can't turn off private registration (we followed the instruction, and there is no option to turn if off in my-upgrades area).. in addition we can't change our contact info to get our authorization codes (the option for editting contacts is grayed out)

    The blog I need help with is vineoflife.net.

  2. Cancel private registration
    To cancel private registration, go to Store -> My Upgrades in your WordPress.com blog dashboard where the domain is registered, then “Cancel Private Registration”. http://en.support.wordpress.com/domains/domain-management/#cancel-private-registration

    I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond.

  3. P.S. You must, of course, be logged in under the exact same username account that registered the blog, who is Admin of the blog and who purchased upgrades for the blog to access the “Cancel Private Registration” link.

  4. yeah i followed the guide, then it finally struck me that the domain name was not registered with wordpress.com, it was registered with a different registrar... i didn't notice it until i looked at the contact info

    thank you :)

  5. Then you have to remove the private registration elsewhere. You're welcome.

Topic Closed

This topic has been closed to new replies.

About this Topic

Tags

No tags yet.