Need help? Check out our Support site, then


I can't get into my backend!!

  1. Hi there -after giggling at my title I can now get serious!!

    At present, the frontend and backend of my site comes up with HPPT 500 error, which I am sure has occured due to some playing about I was doing with codes in my backend..
    What happenned was, I have a plugin installed called Jigoshop, but the page layout does not conform with the rest of my site. So, I was looking at code patterns in the main stylesheet of the website and found a particular bit of coding i thought might work.. So I copied this, and then pasted it into the Jigoshop coding. As soon as I clicked Update, the screen went white with the HTTP 500 message.

    It has been confirmed by my host, that it is due to something in WordPress, not his server being down, so I am DESPERATE to get into the backend so I can, if nothing else, deactivate the Jigoshop.. My website has been offline for days now, and I am trying desperately to get back in...

    I need someone from WordPress itself I am guessing, who can go in from their server end on my behalf to my site, and sort this mess out.. If it's not even loading up the login page for me (HTTP 500...) then this is all I know as an alternative -Can you help???

    Many thanks for your time...

    Mrs T

    The blog I need help with is redwoodtraceytaylor.wordpress.com.

  2. What happenned was, I have a plugin installed called Jigoshop, but the page layout does not conform with the rest of my site. So, I was looking at code patterns in the main stylesheet of the website and found a particular bit of coding i thought might work.. So I copied this, and then pasted it into the Jigoshop coding. As soon as I clicked Update, the screen went white with the HTTP 500 message.

    Means:

    The site you are asking about does not seem to be hosted on WordPress.COM so you need to make friends over at WordPress.ORG the keepers of the software you are using.

    http://en.forums.wordpress.com/topic/7-things-to-know-before-posting-in-wordpresscom-forums?replies=1

    This site is for support of sites hosted on WordPress.COM. You should address your questions to WordPress.ORG the keepers of the software you are using: http://wordpress.org/support/

    For more on the difference: http://support.wordpress.com/com-vs-org/

Topic Closed

This topic has been closed to new replies.

About this Topic