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I have an unauthorized charge from wpchrg.com on my credit card statement

  1. is this site related to wordpress.com ?

    The blog I need help with is jackmonlaw.wordpress.com.

  2. Hi there,

    For me to trace the transaction more effectively, I will need a Paypal transaction ID.

    You may get this by calling up Paypal at these numbers:

    1-888-221-1161 (USA) 1-402-935-2050 (outside the U.S.)

    Have your credit card number ready as well as the wpchrg.com reference number written in the credit card statement. Please jot down the transaction ID and get back to me with it as soon as you can.

    Hope to hear from you soon!

    Best regards!

  3. Hi, I have the the same issue. A charge of USD30 was charged into my credit card from wpchrg.com on 19 Jul 2014 which i did not remember subscribed to it.

    I actually had the intention to delete off my personal blog. Anyone be able to assist me in tracing the charge?

    Thanks!

  4. @khswee:

    I can see that the $30 charge was for a renewal of a Custom Design upgrade in your "notfordumbbells.wordpress.com" blog. You can view the receipt for it in Store -> Billing History in your blog's admin panel:

    https://notfordumbbells.wordpress.com/wp-admin/admin.php?page=billing-history&user=9125882&action=view&id=6390959

    If you no longer wish to use the upgrade and would like a refund, let me know so I can take care of it. Thanks!

  5. Hi there,

    I'm writing to inquiry that I haven't used wordpress. But I received the bill recently.

    Could I apply for the refund?

    Thanks,

    Xue Wang

  6. Hi there,

    I'm writing to inquiry that I didn't used wordpress. But it seems that it's automatically updated. That's probably why I received the bill recently.
    How can I cancel the membership?

    Could I apply for the refund?

    Thanks,

    Xue Wang

  7. @missxuewang:

    I'm not seeing any transactions in your account. Can you kindly provide more details about the bill you received, such the amount, date of transaction and the purchased upgrade? Thank you!

  8. Hi there,

    I have two worspress accounts, one for my classroom and one I made for my wedding this year. I'm no longer using the wedding one and would like a refund for the charge. I would also like to delete that particular site. How do I do that? I would like to keep my school one, however.

    Thanks!!!

  9. The majority of refunds can be made within 30 days of purchase. Some refunds are only available for 48 hour (domain purchases) after purchase.

    If you wish to initiate a refund, you can do so from your site's Dashboard, under "My Upgrades". http://en.support.wordpress.com/my-upgrades/

    You do need to be logged in with the username account that purchased the upgrade.

    Once you finalize the refund, you can permanently delete your site by following these instructions: http://en.support.wordpress.com/delete-site/

    A word of caution: Once deleted, the site, its address and content can never be recovered or reused, even by you. Rather than delete the site, I wholeheartedly recommend making the site Private under the Site Privacy Settings and using it for testing. http://en.support.wordpress.com/settings/privacy-settings/

  10. @paterson13:

    Hi! I can help you get a refund for the charge. However, as a result of the refund, your domain "danloveslindsay.com" will be canceled, and this may mean you'll never get it back.

    http://en.support.wordpress.com/domains/cancel-domain/

    In addition, I can also delete the site for you, but please note that this is irreversible.

    Once you've understood this, please let me know so I can take care of your request. Thanks!

  11. l would like a refund for my $36.00 charge from Akismet as I have recently decided to not use the website I have made and will not be needing services from Akismet anymore.
    My PayPal Ref: [Private details redacted]

  12. @coltonhicks

    Can you please contact Akismet about that refund directly? You can find their contact form here: http://akismet.com/contact/

    They can make sure the refund is issued and your account is cancelled, and answer any other questions you may have about that.

  13. i have an unauthorized charge from wpchrg.com on my credit card
    -247,20 € ? what's goin wrong?

  14. Hi there @ondondaprince,

    It looks like you purchased the WordPress.com Business package for 240 EUR on 2015-08-12. If this was not you, please let me know immediately and we can take care of this.

  15. it was not me , i'm not using wordpress.com and I havnt done such a buy like this

  16. OK, that's all sorted. I have cancelled and refunded the purchase. Depending on your bank and its policies the funds should appear back in your account within the next few days to few weeks.

  17. Hi,
    I got an unauthorized charge from wpchrg.com on my credit card of 102 dollars. Really not cool. Could you help me take care of this?

  18. Hi @overviewvision,

    Two weeks ago you signed up for a free trial of our WordPress.com Premium bundle. The two week trial ended today, and your card was charged for it. If you like, you can cancel it by logging in to your account's Dashboard and then go to Store >> My Upgrades. You can see a cancel/refund link right there.

    Let me know if you have any problems.

  19. CONCERN about Something odd going on with Paypal and WordPress. I renewed my domain mapping and the receipt showed the credit card charge and a paypal reference (not sure why because I used a credit card and I NEVER use paypal). My wordpress account shows a $13 receipt. My credit card shows WordPress charge.

    The next day there was another attempted transaction for WordPress account (for the identical domain mapping) and a receipt issued for $0.
    I don't understand this unauthorized Pay Pal attempt.

    A few days later PayPal attempted small charge against my credit card and I was receiving calls from the fraud unit at my credit card company. We had to cancel that card and are now waiting for a reissue. I am VERY concerned about why PayPal was involved in any of this -- I paid by credit card, and that same credit card ended up with unauthorized attempted charges by PayPal a few days later. This seems very suspect to me, given that I don't shop with PayPal. Since WordPress receipt showed a PayPal reference (even though I paid with credit card), I see no answer but that PayPal itself attempted an additional transaction on my credit card.

    I have tried to send an inquiry to WordPress but it lock up and wont' send. I think the fraud unit needs to investigate this unauthorized activity.

  20. @carolmedfordart

    PayPal is the payment processor for WordPress.com, so credit card payments are also processed via PayPal. You can find out more about how payments works at WordPress.com here: Payment Methods

    If you see a $0 transaction on your card, that is most likely a payment authorization — that's used to make sure the actual renewal payment will go through. I see that you have two different domain mapping upgrades that renewed about a week apart, which may be why you saw those transactions one after the other.

    If you have any other concerns about that, please feel free to contact us privately or reply to one of the emailed receipts you received and we can discuss your private account and payment details further.

  21. elbigotedecharliebrown
    Member

    I found a 80 euro bill today in my account charged by wordpress. I would like to have a complete refund... i did not want to renew the service and they charged anyways. And, imagining i would like to continue my premium account would stop in october 10th not now...

    Could someone help me please?

  22. @elbigotedecharliebrown

    Your WordPress.com Premium plan was set to auto renew. We auto renew upgrades 30 days before the expiration date, to make sure there isn't an interruption in your service.

    That renewal charge hasn't gone through, so I cancelled the charge on our end. Your credit card company should release those funds back into your account soon — you can contact them if you have any questions about that.

    Your Premium plan is now set to expire on October 10, 2014.

    I am closing thread to further replies, as it's hard for us to track requests from so many different users in a single support thread. If you have any further concerns, please contact us directly for additional help.

    Other users with concerns about unauthorized charges can also visit this page for more information and to contact us for help: http://en.wordpress.com/charge/

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