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I lost my paid account password and I wish to unsubscribe!

  1. chekrepublic
    Member

    I had a company email account with WordPress which was charged to my credit card. However, I have left the company and did not end the subscription, which was charged to my credit card recently 09 Aug 2012 WP-FEE.COM 8772733049 CA USD 30.00

    Can someone from the WordPress support team please help? Am seeking an end to the subscription and refund.

    Thanks
    [email redacted]
    Blog url: http://chekrepublic.wordpress.com/

  2. timethief
    Member

    Please provide an active link starting with http:// to the blog this refers to. You can disable auto-renew in your dashboard. Click "Store" and then click for example "Domains" and on the page locate the "Disable Auto Renew" link and click it.

  3. macmanx
    Happiness Engineer

    What is the URL of the blog you're referring to?

    I don't see any upgrades on http://chekrepublic.wordpress.com/

  4. chekrepublic
    Member

    Hi there!

    chekrepublic is my personal blog. The blog I paid for as a work experiment then was this http://tripadvisorid.wordpress.com/

    Would appreciate the kind assistance =) thanks!

  5. chekrepublic
    Member

    I managed to track that my username for the blog was 'tripadvisorsg'. However, I would not be able to re-activate my password through email as this work email has likely ceased then and I am unable to access anyway =(

  6. macmanx
    Happiness Engineer

    You'll need access to that email address to either recover the password or have us set a new one for you.

    Can you get them to reactivate the email address?

    Alternatively, if you have your account's API key, I can send a new password to your current email address.

  7. macmanx
    Happiness Engineer

    Almost forgot, if you have a transaction ID from any WordPress.com receipt, I can send a new password to your current email address.

  8. chekrepublic
    Member

    Thanks! Let me try to see if my ex-colleagues had the receipts...

  9. chekrepublic
    Member

    Thanks!

    I managed to dig up the e-receipt; the email registered then was lzuchri at ta.com...

    Transaction ID: [removed]

  10. macmanx
    Happiness Engineer

    I have canceled and refunded the upgrade as requested.

    Please let us know if you need any further assistance!

  11. chekrepublic
    Member

    Thank you very much =) I appreciate it!

  12. macmanx
    Happiness Engineer

    You're welcome!

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