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I am going in circles trying to cancel my upgrade that was automatically renewed (I didn't realize I had to manually disable the auto-renew feature) and get a refund but all I get from the support page is redirection back to the Upgrades tab where a "cancel and refund" button supposedly exists. I do not see that button and need to cancel the upgrade before the 30 days is up. Help!
The blog I need help with is genureflection.wordpress.com.
You can request a refund from your dashboard. http://en.support.wordpress.com/upgrades/#refunds as that's not working for you please contact Staff Here’s the link http://en.support.wordpress.com/contact/ After you use the searchbox at the bottom of the page there will be a section that says “Have you found the answer to your question?” You can choose either “Yes I found the answer to my question.” or “No I didn’t find the answer to my question and I would like to contact support for help.” The no option will reveal the contact form.
Hi Timethief, I'm looking to cancel the current VideoPress automatic renewal I was given on 21st July 2011 within the 30 day period to get a refund too - I've followed the links you've provided above here, but don't seem to have a facility to contact the support team (says they're away until the 15th? Am not able to request refund directly from my Dashboard, either. Please help!
Here’s the email address support@wordpress.com - be sure to give them all the information.
I will also flag this for staff attention as they do check the forums even when the contact form is closed.
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calebroberts88
