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I need to cancel my space upgrade and get a refund

  1. calebroberts88
    Member

    I am going in circles trying to cancel my upgrade that was automatically renewed (I didn't realize I had to manually disable the auto-renew feature) and get a refund but all I get from the support page is redirection back to the Upgrades tab where a "cancel and refund" button supposedly exists. I do not see that button and need to cancel the upgrade before the 30 days is up. Help!

    The blog I need help with is genureflection.wordpress.com.

  2. You can request a refund from your dashboard. http://en.support.wordpress.com/upgrades/#refunds as that's not working for you please contact Staff Here’s the link http://en.support.wordpress.com/contact/ After you use the searchbox at the bottom of the page there will be a section that says “Have you found the answer to your question?” You can choose either “Yes I found the answer to my question.” or “No I didn’t find the answer to my question and I would like to contact support for help.” The no option will reveal the contact form.

  3. Hi Timethief, I'm looking to cancel the current VideoPress automatic renewal I was given on 21st July 2011 within the 30 day period to get a refund too - I've followed the links you've provided above here, but don't seem to have a facility to contact the support team (says they're away until the 15th? Am not able to request refund directly from my Dashboard, either. Please help!

  4. Here’s the email address support@wordpress.com - be sure to give them all the information.

    I will also flag this for staff attention as they do check the forums even when the contact form is closed.

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